Powell Customer Service Associate
4 weeks ago
Responsibilities include:
- Support sales staff through post-orders processes.
- Manage account backlog to ensure on time delivery.
- Organize communications between multiple departments to ensure smooth processing flow.
- Proactively notify sales of any pending delinquencies and provide suggested solutions that can be presented to customers.
- Update orders based on customer and sales requests.
- Follow the production of materials to ensure timely delivery.
- Interface with manufacturers and suppliers to request delivery information.
- Ensure proper follow-up activities are taken to bring full closure to any open item.
- Work closely with the Product Management team to ensure purchasing needs are being met.
- Act as a liaison between sales, material planning group, supplier partners, and warehouse staff.
- Handle confidential information with professionalism.
- Drive increased sales by supporting target customers.
- Provide an excellent customer experience.
- Assist with special projects as needed.
- Able to demonstrate strong attention to detail and willingness to adhere to procedures.
- Effective communication both verbally and written.
- Display critical thinking to resolve problems and find solutions.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work as part of a team as well as independently.
- Understands Microsoft Suite applications, especially Excel.
- Strong organizational skills.
- Willing to contribute to a positive work environment.
- Bachelor's degree.
- Experience with SAP or ERPS Systems.
- Customer service experience.
- Distribution or supply chain experience.
- Ability to navigate Powell systems and warehouse operations.
- Onsite working hours of Mon-Fri., full 40 hour workweek during regular business hours
Please forward resume with salary requirements via email to Human Resources at [email protected] .
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