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Transportation Customer Service Specialist

1 month ago

Alexandria, United States Staffmark Group Full time

Get ready to take the wheel as a Transportation Customer Service Specialist in Alexandria, MN Pro Staff is excited to partner with a dynamic company that is all about innovation, teamwork, and community engagement. This organization prides itself on its commitment to excellence and customer satisfaction, ensuring its clients and employees feel valued and supported. If you're looking for a place that champions collaboration and creativity, this could be the next great stop on your professional journey.

Pay: $20.00/hr

1st Shift: 8:00 AM - 4:30 PM | Monday - Friday

Requirements: Requirements for this role include demonstrated knowledge and proficiency in Word, Excel, and Outlook, with call center experience considered a plus. Strong phone skills, etiquette, and comfort in using computers are essential for success.

We have tons of perks
  • Weekly pay by direct deposit or payment card
  • Medical, dental, and vision insurance
  • Life insurance, short-term disability, and 401k options
  • Referral bonus potential
  • Grow with outstanding onsite mentorship, work in a friendly environment, and enter a lasting career with endless opportunities.
Job Duties: As a Transportation Customer Service Specialist, you will be responsible for providing accurate research and resolution to member issues by established procedures, referring unresolved issues to the appropriate area when necessary. You will handle an average of 11 to 13 inbound calls per hour and complete outbound calls as required. This position also involves properly identifying possible Grievance or Appeal issues and following the appropriate procedures accordingly.

Interested? We have a fast, easy online application process, so click 'Apply Now', and a recruiter will contact you

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Pro Staff

Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.