System Support Analyst I
4 weeks ago
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.Primary FunctionThe main focus of this position is to provide direct client support by telephone and in person. Works closely with Level 2 support when required.Principal DutiesFirst point of contact for client assistance. Resolves nearly all Level 1 problems by applying standard procedures, including ensuring compliance with applicable regulations (45%)Receives and processes work requests that may involve multiple steps, following established procedures (25%)Escalates incidents/service requests, as appropriate (25%)Documents problems and resolutions and creates documents for knowledge transfer (5%)Works directly with clients to probe and ask effective questions to fully diagnose both the root cause of a problem and the client's comfort level with technology.Chooses effectively from among many different procedures or approaches in order to implement a solutionCourteous and tactful at all times with clients and IT colleagues.Probes effectively to determine the actual nature or underlying cause of a user problem.Has a strong client service orientation.Diffuses problem situations effectively. Is always seen by clients as professional and helpful.Operates effectively as part of a larger team, and manages own workReceives general direction, work in progress is monitored routinely.Selects appropriate work procedures or approaches to address and/or escalate problemsEducation and Experience Requirements BA/BS degree or equivalent preferred0-1 years of relevant experience in a technical helpdesk or provisioning role;Experience in the mortgage industryKnowledge, Skill and Ability Requirements Possesses working knowledge of standard hardware and software and is able to address most issues by following established procedures.Builds expertise in standard hardware and software and the ability to resolve client issues.Gaining an understanding of company-specific applications and technologies.Handles all routine, and some non-routine, inquiries and problems independently.Has a basic understanding of New Penn Financial's services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support.Understands the IT organization and where to escalate client or operational problems.Developing broad knowledge of the technology support industry.Gaining an understanding of relevant regulations as they relate to work of the area.Company Perks:•15 Paid Time Off (PTO) days and 18 after 1st anniversary•9 Paid Holidays•Casual Workplace•Employee Engagement Activities Company Benefits:•Medical (including Health Savings Account & Flexible Savings Account)•Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan•Performance-based Incentives•Pet Insurance•Advancement OpportunitiesNewrez NOW:•Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more•1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice•Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee•Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.CA Privacy PolicyCA Notice at Collection
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System Support Analyst I
4 weeks ago
Coppell, United States Shellpoint Mortgage Servicing Full timeExceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.Primary Function The...
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Business Systems Analyst
2 months ago
Coppell, United States Brinker International Inc Full timeBusiness Systems Analyst Dallas TX What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker...
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Business Systems Analyst
2 months ago
Coppell, United States Experis Full timeOur client, is seeking a Functional Analyst to join their team. As a Oracle Functional Analyst, you will be responsible for the management, support and enhancement of Oracle Fusion ERP. Job Title: ERP Functional Analyst Location: North Dallas Area Pay Range: 60/Hr W2 (Not available for C2C) What's the Job? Determines operational objectives by studying...
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Lead Business Systems Analyst
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Coppell, United States Dice Full timeAre you ready to explore a world of possibilities? Why you'll love this job: Being a member of the Automation Center for Enablement (ACE) Team, the selected candidate plays a key role in IT's mission to deliver measurable business value, drive efficiency, and reduce risk by orchestrating automation capabilities throughout the enterprise. One of the main...
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Technology Support Specialist I
6 days ago
Coppell, United States Vari Full timeThe Technology Support Specialist I provides level one technical assistance to end users at Vari. This person works closely with other members of the Technology Support Team to respond to service requests received through a ticketing system. Break fixes are completed within SLA windows and recurring issues are identified and addressed to reduce unnecessary...
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Engineer I
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Coppell, United States Brinker International Inc Full timeEngineer I Restaurant Systems Dallas TX What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs, Brinker...
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Technology Support Specialist I
2 weeks ago
Coppell, United States Varidesk LLC Full timeJob DescriptionJob DescriptionDescription:The Technology Support Specialist I provides level one technical assistance to end users at Vari. This person works closely with other members of the Technology Support Team to respond to service requests received through a ticketing system. Break fixes are completed within SLA windows and recurring issues are...
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Technology Support Specialist I
1 week ago
Coppell, United States Vari Full timeThe Technology Support Specialist I provides level one technical assistance to end users at Vari. This person works closely with other members of the Technology Support Team to respond to service requests received through a ticketing system. Break fixes are completed within SLA windows and recurring issues are identified and addressed to reduce unnecessary...
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Technology Support Specialist I
1 week ago
Coppell, United States Vari Full timeThe Technology Support Specialist I provides level one technical assistance to end users at Vari. This person works closely with other members of the Technology Support Team to respond to service requests received through a ticketing system. Break fixes are completed within SLA windows and recurring issues are identified and addressed to reduce unnecessary...
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Customer Service Support I
1 week ago
Coppell, United States TalentBurst Full time33432915 Customer Service Support I Location : 710 Gateway Blvd, Unit 140, Coppell, TX 75019 Pay rate : $31.42 Customer & Technical Support Coordinator Under the direction of the Dallas, TX Kawneer Service Center Manager, the Customer & Technical Support Coordinator is essential in creating a positive customer experience by being the liaison between the...
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Coppell, United States Lightbeam Health Solutions Full timeJob DescriptionJob DescriptionJOB SUMMARY:The Senior Software Support Technical Analyst provides high-level qualitative support and troubleshooting for Lightbeam Population Health Management software. The Analyst prioritizes and researches data and software issues to establish and communicate the root cause and resolution while ensuring Customer...
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HCM Functional Analyst
7 days ago
Coppell, United States Experis Full timeExperis is seeking a Functional Analyst for an opportunity in the DFW area. As a Oracle Functional Analyst, you will be responsible for the management, support and enhancement of Oracle Fusion HCM. Job Title: HCM Functional Analyst Location: North Dallas Area Pay Range: 60/Hr W2 (Not available for C2C) Terms: 6 month Contract to Hire / Onsite...
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Coppell, United States NewRez LLC Full timeAlso doing business as Shellpoint Mortgage Servicing 1100 Virginia Drive, Suite 125 Fort Washington PA 19034 Doing business as Newrez Mortgage in the states of Arkansas and Texas. Website approval pending with the New York Department of Financial Services. Advance & Expense Management Analyst (On-site) Who we are Shellpoint Mortgage Servicing (SMS) is one of...
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Senior IT Business Process Analyst
3 weeks ago
Coppell, United States TAMKO Full timeJob Details Description Job Overview We are seeking a skilled and motivated SAP OTC Business Analyst to join our team. As a Business Analyst, you will play a critical role in bridging the gap between our business needs and technical solutions. Your responsibilities will include analyzing, documenting, and communicating business processes and requirements....
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Customer Service Support
3 weeks ago
Coppell, United States RightWorks Staffing Full timeJob Title: Customer Service Support I Temp to hire position. Great opportunity with a large global manufacturing company. Pay: $25-32 per hour doe Duties: Customer & Technical Support Coordinator Under the direction of the Service Center Manager, the Customer & Technical Support Coordinator is essential in creating a positive customer experience by being...
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Legal Analyst
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Coppell, United States Brinks Full timeBrinks Texas License #C00550 The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our...
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Customer Service Support
3 weeks ago
Coppell, United States RightWorks Staffing Full timeJob Title: Customer Service Support I Temp to hire position. Great opportunity with a large global manufacturing company. Manufacturing experience in a sales/customer support type role required. Pay: $25-32 per hour doe Duties: Customer & Technical Support Coordinator Under the direction of the Service Center Manager, the Customer & Technical Support...
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Sr Financial Analyst
2 days ago
Coppell, United States Brink’s Inc Full timeJob DescriptionThe Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more...
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Coppell, United States Shellpoint Mortgage Servicing Full timeWho we are Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...
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Sr. Analyst, Oracle EPM ARCS
2 months ago
Coppell, United States Brinker International Inc Full timeSr. Analyst, Oracle EPM ARCS Dallas TX What does it mean to be a BrinkerHead? We play like a team, take pride in our culture and seek every opportunity to make people feel special. Life is short. Work happy. At Brinker, we connect, serve and give to create the best life for our Team Members, Guests and community. Through our cultural beliefs,...
