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Customer Experience Representative

4 months ago

Oklahoma City, United States Comfort Wave Home Services Full time

Overview:

Comfort Wave Home Services is a people-first company in the Oklahoma City Metro offering HVAC, Plumbing, and Electrical services. We are hiring a Customer Experience Representative to handle inbound/outbound phone calls as a part of our small, onsite call center at the Home Office. We are looking to add a member to our team who has excellent phone etiquette, a customer-focused mindset, and a smile that seeps through calls. Not only do we want to make a difference in the Metro, we want to show our customers that they made the right decision when calling us, and that starts with their first conversation, that first impression of Comfort Wave via our in-house call center. Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge our team members' intelligence and ingenuity and provide them with a sense of purpose and achievement.

What we offer:

  • Competitive Hourly Base $17-$20/hour
  • PTO and 8 Paid Holidays after 90 days
  • Full Suite of Health Benefits including but not limited to: health, dental, vision, HSA/FSA, short/long term disability, life insurance programs, pet insurance, identity theft protections.
  • 401K Retirement Plan with company match up to 30% of your contribution
  • Tuition/Licensing Assistance and other professional development opportunities
  • Company-wide community service opportunties and community engagement


Responsibilities:


What will I do?

  • Continuously learning what we offer and how to best assist our customers
  • Successfully handle high volume inbound customer service calls
  • Making/handling high volume of outbound customer service calls
  • Respond to and follow up on e-mail inquiries
  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote, talk about, and sell new or additional services or products when applicable


Qualifications:


What do I need?

  • 2 years of excellent customer service experience required
  • A strong work ethic and customer service abilities are highly considered in lieu of experience
  • Must be able to work rotating evenings (until 7pm) and rotating weekends
  • Basic computer proficiency, particularly with Microsoft applications
  • Must be fluent in reading, writing and speaking English
  • Must be able to sit for prolonged periods of time

What else might help me succeed?

  • High School Diploma or GED preferred
  • Experience in a call center environment OR extensive work with inbound/outbound phone calls in another environment
  • Experience with Service Titan is helpful
  • Bilingual English/Spanish speaking is a plus

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.