Customer Support NOC CS1/CS2

8 months ago

Franklin, United States SPX Full time
Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement's Aids to Navigation, Flash Technology is a leading provider of aviation obstruction lighting and monitoring solutions, including specialized LED and xenon obstruction lighting. Serving the telecommunications, broadcast, wind energy, airport, and utilities markets, we help monitor critical infrastructure and help people traverse the world safely by air.

The Customer Support Representative works in the National Operations Center (NOC) and reports to the NOC Manager. The NOC is staffed 24 hours a day, 7 days a week, 365 days a year. Shifts vary from day, evening, night, and weekend. The NOC provides call center services, site management, and critical equipment performance monitoring.

Customer support representatives will be required to answer phone calls pertaining to site access, lighting inspections, compliance issues, and new installs/upgrades. They will also be required to diagnose issues at the site via the alert system and create or close tickets according to that diagnosis. The NOC's highest priority is preventing and addressing FAA Compliance issues on behalf of their customers, thus the overall goal is to "keep the skies safe for aircraft and their passengers."

Responsibilities & Duties:

  • Answer inbound calls via Avaya and Chronicall systems
    • Log technicians into a site and provide proper ticket documentation
    • Facilitate and document lighting inspections with field technician
    • Assist field techs with new lighting/monitoring installations or upgrades
    • Issue NOTAMs (Notice to Air Missions) to the Flight Service Station
    • Interact with other NOCs
    • Configure / monitor sites in SQL Eagle, AM2010, and ADP
    • Provide after-hours answering services and product registration for Weil-McLain
    • Various other customer support activities
  • Process alerts remotely via the monitoring alert system
    • Analyze issues and create or close tickets according to procedure
    • Set reminders when needed for follow up
  • Assist tower lighting customers in maintaining tower compliance consistent with federal regulations
    • Maintain working knowledge of FAA & FCC regulatory guidelines
  • Customer issue resolution and/or escalation
  • Determine when technician should be transferred to Tech Support or other department
  • Adhere to Flash Safety policy
  • Know Flash Quality policy and individual responsibility
  • Other duties as required
Knowledge, Skills, & Abilities:
  • Excellent typing and transcribing capability
  • Customer support
  • Database management
  • Capability to understand electronics and troubleshooting concepts
  • Very detail oriented and organized
  • Expert level of verbal and written communication skills
  • Maintains even temperament under pressure
  • Demonstrates patience and empathy
  • Works independently but committed to the team's success
  • Conscientious, including an ability and willingness to follow through to completion
  • Respectful, treating customers and co-workers with respect
  • Possesses a positive attitude towards customers and co-workers, demonstrating flexibility and approachability
  • Professionalism, presenting oneself in a way that is courteous, helpful and controlled
  • Experience with the following systems: Microsoft Office (Word, Excel, Teams), SharePoint, SAP, Optima, Siterra, Putty programming utility
Education & Experience:

Required Education / Experience
•High School graduate
•2-3 Years of work experience
•Basic knowledge of Electronics

Preferred Education / Experience
•Associates degree in technical field
•Previous call center/customer support experience
•Technical background

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:
  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

SPX TOTAL REWARDS

At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES
  • Integrity
  • Accountability
  • Excellence
  • Teamwork
  • Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.

  • 24/7 National Operations Center Support Expert

    5 days ago

    Franklin, Tennessee, United States SPX Full time

    Responsibilities & DutiesThe Customer Support Representative works in the National Operations Center (NOC) and reports to the NOC Manager. The NOC is staffed 24 hours a day, 7 days a week, 365 days a year. Shifts vary from day, evening, night, and weekend. The NOC provides call center services, site management, and critical equipment performance...

  • Customer Support Expert

    3 weeks ago

    Franklin, North Carolina, United States State Farm Insurance Full time

    Customer Support ExpertState Farm Insurance is seeking an experienced Customer Support Expert to deliver outstanding customer experiences.Estimated salary: $55,000 - $75,000 per year.Key Responsibilities:Address customer inquiries, concerns, and feedback in a professional and empathetic manner.Offer personalized solutions and recommendations to meet customer...

  • Customer Support Specialist

    5 days ago

    Franklin, Virginia, United States Wawa Full time

    We are seeking a Customer Support Specialist to join our team at Wawa. In this role, you will be responsible for providing excellent customer service, resolving customer complaints, and maintaining a clean and organized store environment. You will also be expected to operate the cash register, process payments, and handle customer transactions efficiently...

  • Customer Support Associate

    3 days ago

    Franklin, Massachusetts, United States Kelly Services, Inc. Full time

    **Job Overview**Kelly Services, Inc. is seeking a highly motivated and detail-oriented Customer Support Associate to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and ensuring seamless operations within the team.

  • Sales Customer Support Specialist

    5 days ago

    Franklin, Tennessee, United States Circle K Stores, Inc. Full time

    We are seeking a highly skilled Sales Customer Support Specialist to join our team in Franklin, Tennessee. As a Sales Customer Support Specialist, you will be responsible for:About the JobProviding exceptional customer service and support to our customers in a retail setting. This includes responding to customer inquiries, resolving issues, and making...

  • Customer Support Engineer

    3 weeks ago

    Franklin, Indiana, United States Brightspeed Full time

    About UsBrightspeed is a leading provider of high-speed internet connections, serving twenty states throughout the Midwest and South.Job DescriptionThis role involves performing installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. You will work closely with our team to ensure that our customers receive the best...

  • Customer Service Support Specialist

    3 weeks ago

    Franklin, Tennessee, United States Resource Label Group LLC Full time

    About UsWe are a leading provider of label and packaging solutions with a diverse product offering that caters to various industries such as food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology.Job DescriptionThis role involves supporting the sales cycle by facilitating customer orders for...

  • Customer Support Specialist Della Infotech

    4 weeks ago

    Franklin, Massachusetts, United States Della Infotech Full time

    About the JobWe are seeking a skilled Customer Support Specialist to join our team at Della Infotech. As a Customer Support Specialist, you will be responsible for providing high-level customer service to internal and external customers, ensuring their needs are met in a timely and efficient manner.Key Responsibilities:Deliver exceptional customer service...

  • Customer Support Specialist

    5 days ago

    Franklin, North Carolina, United States Enterprise Mobility Inc Full time

    About UsEnterprise Mobility Inc. operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.We are a trusted mobility company that is committed to providing excellent customer service.

  • Enterprise Mobility Customer Support Specialist

    3 weeks ago

    Franklin, North Carolina, United States Enterprise Mobility Inc Full time

    **About Us**Enterprise Mobility Inc is a leading provider of car rental services. Our company operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.We are committed to providing excellent customer service and have been recognized as one of the top places to work. If you are passionate about delivering exceptional customer...

  • Evening Customer Support Role

    3 days ago

    Franklin, Tennessee, United States Circle K Stores, Inc. Full time

    About the CompanyCircle K Stores, Inc. is a reputable retail company dedicated to delivering high-quality products and services to our customers. Our commitment to excellence drives us to continually improve our operations and enhance the shopping experience for our customers.">Job DescriptionWe are seeking a results-driven and customer-centric individual to...

  • Office Administrative and Customer Support

    3 days ago

    Franklin, United States Della Infotech, Inc. Full time

    Job Description: Shift Hours: 8-5pmThe Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. - Provide professional communication via phone and email to our customers and internal support teams.- Use a sales order entry system, website, and...

  • Office Administrative and Customer Support

    3 months ago

    Franklin, United States Della Infotech Full time

    Job Description: Shift Hours: 8-5pm The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. - Provide professional communication via phone and email to our customers and internal support teams. - Use a sales order entry system, website,...

  • Office Administrative and Customer Support

    1 month ago

    Franklin, United States Della Infotech, Inc. Full time

    Job Description: Shift Hours: 8-5pmThe Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. - Provide professional communication via phone and email to our customers and internal support teams.- Use a sales order entry system, website, and...

  • Customer Support Specialist

    4 days ago

    Franklin Square, New York, United States Northwell Health Full time

    Job OverviewNorthwell Health is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and resolving inquiries efficiently.

  • Customer Support Associate

    5 days ago

    Franklin, North Carolina, United States Enterprise Full time

    **About Us**At Enterprise, we're committed to delivering exceptional customer experiences. Our team of professionals is dedicated to providing personalized support and ensuring that our customers receive the highest level of service.Job Description:**We're seeking a highly skilled and experienced Customer Assistance Rep to join our team. Your primary...

  • Full-time Sr. Customer Support Associate

    7 days ago

    Franklin, North Carolina, United States Enterprise Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Representative.ResponsibilitiesAnswer incoming calls efficiently and effectivelyProvide detailed information and assistance to customers regarding their rental needsManage callbacks and resolve customer inquiries in a timely...

  • Teller and Customer Support Associate

    5 days ago

    Franklin, Tennessee, United States Cornerstone Financial Credit Union Full time

    About UsCFCU has six locations surrounding the Nashville area, serving over 45,000 members. Founded in 1955, we're guided by the philosophy of people helping people. At CFCU, we offer competitive rates and exceptional service to our members and their families.Key Features of Being a Universal Associate:Process a variety of transactions accurately and...

  • Customer Support Specialist

    4 days ago

    Franklin Square, New York, United States Northwell Health Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Northwell Health. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer service.

  • State Farm Agent Team Member

    7 days ago

    Franklin, North Carolina, United States Scott Manshack - State Farm Agent Full time

    Customer Service Representative - State Farm Agent Team MemberJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our community members. This role requires a strong...