Training Coordinator

3 weeks ago


San Francisco, United States Cynet Systems Full time
Job Description:

Pay Range $36hr - $40hr

Responsibilities:
  • Administration/Logistics management:
  • Setting up training sessions in our learning management system and managing enrollments end to end on a daily basis.
  • Creating and scheduling large volumes of bulk email campaigns to keep our learners reminded and updated about session information and any required pre-work.
  • Producing live workshop sessions - supporting our facilitators in the moment by creating breakout rooms, marking attendance, fixing tech issues, messaging with our learners in the background, supporting the general flow of the session.
  • Coordinates and manages multiple cohorts simultaneously to ensure a continuous, consistent and uninterrupted learning experience.
  • Supporting program managers on planning for and executing in-person sessions where applicable. This will include, for example, ordering and printing materials, setting up meeting rooms, organizing catering and offsite activities.
  • Dealing with email requests from learners in relation to enrollments, cancellations etc.
  • Writing and sending via comms system monthly newsletters to facilitators.
  • Support in recruiting, upskilling and retaining the facilitator community by partnering with the teams in need and creating specific comms.
  • Assigning facilitators to their programs, scheduling their sessions and sending rosters.
  • Troubleshoot issues that arise, and utilize a bug ticket system.
Skill/Experience/Education:
  • Mandatory
  • BA/BS degree or equivalent practical experience.
  • 3-5 years of training coordination or event management experience (producing or planning events).
  • Outstanding attention to detail and operational rigor to drive process.
  • Ability to own multiple projects or programs from end to end.
  • Ability to prioritize and complete multiple tasks.
  • Highly organized and detailed-oriented.
  • Excellent communication skills.
  • A resourceful problem solver with little to no oversight needed.
  • Excellent knowledge of Google Apps (esp. Gmail, Google Calendar, Google Sheets, Google Slides, Google Docs).
  • Ability to quickly learn new tools and technologies; interest and experience in using technology and learning management systems to improve work efficiency.
Preferred Experience:
  • (Having as many of these is a plus, but transferable skills / experiences may be equally valuable).

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