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Support Service Technician

3 months ago

Southlake, United States Carroll Independent School District Full time
Position Type:
Technology/Campus Technician

Date Posted:
4/25/2024

Location:
Administration

Date Available:
As Filled MISSION:
CISD educates and inspires every Dragon through a tradition of excellence and innovation in academics, character, and service for life-long success.

JOB SUMMARY:
This position will assist in creating an individualized education that challenges each student in keeping with the District's mission. The Support Services Technician will provide installation, configuration, maintenance, and problem analysis of all technology related hardware and software. This position will provide phone, remote, and desk-side technical support to district users in the areas of file and print services, email services, media services, directory services, and desktop applications.

QUALIFICATIONS:
  • Education, Certification, Soft Skills
  • Prefer Associates degree in a technical field
  • High School Diploma
  • CompTia A+, Network+, Dell and Microsoft certifications preferred
  • Excellent written and oral communications skills
  • Strong organizational skills
  • Committed to delivering outstanding customer support and satisfaction
  • Passionate about technology; self motivated
  • Required Experience
  • 2 years experience or more (preferred) in desktop hardware/software support
  • Experience supporting Windows desktop in an Active Directory environment
  • Experience utilizing desktop management/imaging software
  • Experience supporting network based computers, applications, and printers
  • Excellent knowledge of Microsoft Office 2003/2007 suite of applications
  • Fundamental knowledge of TCP/IP, DHCP, and NIC configurations
  • Ability to analyze and resolve computer hardware, software, and network problems

MAJOR RESPONSIBILITIES:
  • Install, configure, maintain, troubleshoot, document, and inventory all District technology assets, including but not limited to PCs, laptops, network printers, instructional a/v equipment, handhelds, wireless systems, and other networked devices
  • Analyze and resolve technology issues using logic and creativity, following established procedure, and exhibiting a commitment to seeing the problem through to resolution
  • Log and track technology requests using helpdesk software and ensure issues are resolved or escalated in a timely manner
  • Perform hardware/software installs, application testing, desktop configuration, desktop imaging, system monitoring, and user account maintainance (adds, moves, deletes)
  • Respond to questions and resolve problems for users in person, via telephone, or remote access; Assess end-user needs and provide training on hardware, software, and applications as needed
  • Perform after-hours system upgrades and technical support when needed.
  • Keep abreast of innovative practices and maintain current/relevant industry certifications.
  • Be adaptable and flexible in acceptance of changes in workload, techniques and procedures.
  • Be customer service oriented and maintain a professional appearance and approach regarding all district matters.
  • Uphold and adhere to safety rules.
  • Support the goals and objectives of the district/department and adhere to policies.
  • Perform other duties as assigned


SALARY FROM:
$37,290

DUTY DAYS:
226

Attachment(s):
  • Technology - Support Services Technician.docx