Guest Services Agent

1 month ago

Campbell, United States Quorum Hotels Full time
Description

The Doubletree by Hilton Campbell - Pruneyard Plaza is looking for a Part-Time Guest Services Agent to join the team

The Guest Services Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, concierge duties, follow procedures for safe food production, assembly, and presentation. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Hourly Rate: $18.40

Essential Job Functions:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming (per brand standards).
  • Maintain regular attendance in compliance with the hotel's scheduling will vary according to hotel business levels.
  • Always comply with standards and regulations to encourage safe and efficient hotel operations.
  • Always maintain a friendly and warm demeanor.
  • Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
  • Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities, and hours of operation.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
  • Follow credit policies.
  • Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Clean work areas, equipment, utensils, dishes, and silverware.
  • Store food in designated containers and storage areas to prevent spoilage.
  • Prepare variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Assist management with inventory control and stocking product.
  • Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
  • Must be 21 years of age or older and be able to work flexible schedule.
  • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
  • Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
  • Sanitize all keys when they are turned in.
Requirements
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
  • High School diploma or equivalent required.

  • Insurance Account Representative

    3 months ago

    Campbell, United States Alexandra Anderson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt,...

  • Front Desk Agent

    2 months ago

    Campbell, United States Residence Inn San Jose Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 weeks ago

    Campbell, United States Residence Inn San Jose Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Night Auditor

    4 months ago

    Campbell, United States Hersha Hospitality Management Full time

    Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Potential Career Path Front Office Supervisor/ Accounts Payable or Receivable Cler Night Auditor, Auditor, Guest Service, Office Manager, Audit, Office Supervisor, Accounting

  • Real Estate Agent

    3 months ago

    Campbell, United States Keller WilliamsCA Realty Training Full time

    Job DescriptionJob DescriptionJoin the Keller Williams Realty Team!New and experienced agents alike are encouraged to apply to join the KW family. Applicants without a real estate license are invited to apply. You need a license to become a real estate agent before being considered for the position. If you are unlicensed or in the process, once your...

  • Sales & Customer Service Associate

    1 month ago

    Campbell, United States Massage Envy Franchising, LLC Full time

    Overview Where Better Careers Begin! Massage Envy Campbell- 1875 S Bascom Ave #650, Campbell, CA 95008 Do you have a passion for helping others? At the Massage Envy Campbellfranchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing...

  • Customer Service Manager

    1 week ago

    Campbell, United States Joe Frangieh - State Farm Agent Full time $25 - $45

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceHealth insuranceVision insuranceROLE DESCRIPTION:As a Customer Service with Joe Frangieh you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people...

  • Become a Keller Williams Real Estate Agent

    2 months ago

    Campbell, United States Keller WilliamsCA Realty Training Full time

    Job DescriptionJob DescriptionJoin the Keller Williams Realty Team!New and experienced agents alike are encouraged to apply to join the KW family. Applicants without a real estate license are invited to apply. You need a license to become a real estate agent before being considered for the position. If you are unlicensed or in the process, once your...

  • Sales & Customer Service Associate

    5 days ago

    Campbell, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy Campbell- 1875 S. Bascom Ave. Do you have a passion for helping others? At the Massage Envy Campbell franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help...

  • Sales & Customer Service Associate

    2 months ago

    Campbell, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Campbell- 1875 S Bascom Ave #650, Campbell, CA 95008 Do you have a passion for helping others? At the Massage Envy Campbell franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...

  • Life Insurance Sales Consultant

    13 hours ago

    Campbell, California, United States Joe Frangieh - State Farm Agent Full time

    Job OverviewWe are seeking a dedicated and enthusiastic professional to join our insurance and financial services office. This role is ideal for individuals who are driven, confident, and possess a strong desire to assist clients in navigating their insurance and financial needs.Key Benefits:401(k) plan with matching contributionsPerformance-based...

  • Beverage Service Specialist

    6 days ago

    Campbell, California, United States Tucci Learning Solutions Full time

    Position Overview:The Beverage Service Specialist is tasked with crafting drink orders for patrons based on established recipes while utilizing precise measuring techniques. This role demands a commitment to delivering exceptional service to both guests and fellow staff members, alongside upholding the highest standards of cleanliness and sanitation...

  • Beverage Service Specialist

    5 days ago

    Campbell, California, United States Tucci Learning Solutions Full time

    Position Overview:The Beverage Service Specialist is tasked with crafting drink orders for patrons based on precise recipes while utilizing measurement systems. This role emphasizes delivering exceptional service to both guests and fellow staff members, upholding the highest standards of cleanliness and sanitation throughout operational hours, and managing...

  • Life Insurance Sales Consultant

    13 hours ago

    Campbell, California, United States Joe Frangieh - State Farm Agent Full time

    Job OverviewWe are seeking a dedicated and enthusiastic professional to become a part of our thriving insurance and financial services office. This role is ideal for individuals who are driven, confident, and possess a strong desire to succeed in a rewarding career.Key Benefits:401(k) plan with matching contributionsPerformance-based bonusesCompetitive...

  • Account Representative

    1 week ago

    Campbell, United States Joe Frangieh - State Farm Agent Full time $18 - $50

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceROLE DESCRIPTION:As a fully remote Account Representative for Joe Frangieh's State Farm office, you are vital to our daily business operations and customers success. You grow our...

  • Night Auditor

    1 month ago

    Campbell, United States Residence Inn San Jose Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Night Auditor

    1 month ago

    Campbell, United States Residence Inn San Jose Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Client Service Specialist, Hair Color Bar

    2 days ago

    Campbell, United States Madison Reed Hair Color Bar Full time

    Job DescriptionJob DescriptionClient Service Specialist - $500 sign on bonus included*!* Sign on bonus is for newly hired Campbell, CA. HCB employees only. Sign on bonus will be split amongst multiple pay periods. Half of the sign on bonus will be paid out following 60 days of active employment and the second/final payment will payout after 120 days of...

  • Life Insurance Sales Consultant

    13 hours ago

    Campbell, California, United States Joe Frangieh - State Farm Agent Full time

    Job OverviewBenefits:401(k) plan401(k) matching contributionsPerformance-based bonusesCompetitive salary structureComprehensive dental coverageHealth insurance optionsOpportunities for career advancementPaid time off for vacations and personal daysTraining and professional development programsVision insurance plansROLE SUMMARY:We are seeking a highly driven...

  • Client Relationship Manager

    7 hours ago

    Campbell, California, United States Joe Frangieh - State Farm Agent Full time

    Job OverviewBenefits:401(k) plan401(k) matching contributionsPerformance-based bonusesCompetitive salary structureDental coverageHealth insurance optionsOpportunities for career advancementPaid time offTraining and professional developmentROLE SUMMARY:As a Client Relationship Manager at Joe Frangieh - State Farm Agent, you play a crucial role in our daily...