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Customer Experience Representative

2 months ago

Oklahoma City, United States Enterprise Holdings Full time

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at

$16.00 per hour

plus up to $500 per month in bonuses

This position is located at

Will Rogers Airport at 5201 S Meridian Ave, Oklahoma City, OK 73119.

We offer:

Paid time off

Employee rental car discounts

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Available Schedules:

Sunday: 3PM - 12AM

Monday: 3PM - 12AM

Tuesday: 3PM - 12AM

Wednesday: 3PM - 12AM

Thursday: OFF

Friday: OFF

Saturday: OFF

OR

Sunday: OFF

Monday: OFF

Tuesday: OFF

Wednesday: 3PM - 12AM

Thursday: 3PM - 12AM

Friday: 3PM - 12AM

Saturday: 3PM - 12AM

OR

Sunday: 3PM - 12AM

Monday: 3PM - 12AM

Tuesday: OFF

Wednesday: OFF

Thursday: 3PM - 12AM

Friday: 3PM - 12AM

Saturday: OFF

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veteran

Qualifications

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a valid driver's license

No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years,

No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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