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Resident Services Manager
2 months ago
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials." In addition, in 2019,BH was named to the 100 "Best Workplaces for Diversity." We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
The Resident Services Manager is responsible for providing quality customer service to the apartment community. This position serves as the main contact for resident issues and renewal programs in accordance with Company and Fair Housing guidelines. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
- Maintains accurate and up-to-date resident and property files.
- Handles all resident issues in an efficient and professional manner to include, but not limited to, complaints and lease violations.
- Handles the Renewal Program to include letters, follow-up, call backs on notices and ensures lease documents are properly executed.
- Maintains a strong understanding of the community, specials and floor plans.
- Responsible for overseeing maintenance issues to include, but not limited to, scheduling, follow-up and closing completed requests.
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business need.
- Other duties as assigned.
Minimum Qualifications/Skills:
- Strong understanding of Fair Housing guidelines and leasing documents
- MS Office Word/Excel experience
- Excellent organizational and customer service skills
- Ability to thrive in a fast-paced environment
- Ability to work with a diverse group of people and customers
- A valid driver's license may be required
- Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law
Desired Qualifications/Skills:
- Associates degree in business, marketing or related field
- Previous Apartment leasing experience
- Yardi Voyager experience
Work Schedule: 8am-5pm or 9am-6pm, Monday-Friday with rotating weekends; (hours may vary to meet the business needs of the property).
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job generally operates in a professional office environment, but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.
This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
