Part-Time Customer Service Representative

5 days ago

White House, United States Quality Resource Management Full time
Who is QRM:

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times This is a remote position working from your home office.
  • Mondays Only 5:00AM-12:00PM
Duties/Responsibilities:
  • Customer Service and Claim Intake
    • Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
    • Offers empathy and support to customers during the claim process.
    • Collects and documents all claim details provided by the customer into the claim accurately.
    • Identifies and resolves customer issues by adhering to clients-specific handling instructions.
    • Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
  • Punctuality and Reliability
    • Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
    • Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
  • Successfully demonstrates QRM's core values
    • Customer first: fulfills customer needs with compassion
    • Self-motivated: takes initiative and commits to the task at hand
    • Teamwork: promotes unity over self
    • Continuous improvement: strives for daily growth
Required Skills/Abilities:
  • Language Skills
    • Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
  • Bi-lingual in Spanish Preferred
  • Computer Skills
    • To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm.
Education and Experience:
  • High School Diploma or general education degree (GED) required.
  • 1-2 years of quality assurance experience preferred.
Network Requirements:
  • Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
  • Ethernet connection is not required, however strongly recommended.
  • Must be on a private network, not allowed to work in public locations.
  • No VPNs are allowed, as logins must happen in the US.
Benefits/Compensation:
  • Competitive compensation
  • 20+ hours per week
    • Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
      • Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
  • Less than 20 hours per week
    • Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
      • Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
  • 401K: Eligible after 6 months of employment
  • PTO: Eligible after 90 days of employment
  • Employee Assistance Program

#LI-Remote

  • Weekend Part-Time Customer Service Representative

    6 days ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Weekend Part-Time Customer Service Representative

    2 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Weekend Part-Time Customer Service Representative

    3 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Weekend Part-Time Customer Service Representative

    4 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Weekend Part-Time Customer Service Representative

    1 month ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Customer Service Representative

    4 weeks ago

    White House, United States Quality Resource Management Full time

    Job Summary:Quality Resource Management, LLC (QRM) is seeking a highly motivated and production-driven Customer Service Representative to join our Operations team. As a Customer Service Representative, you will be responsible for providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer...

  • Customer Service Representative

    1 month ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Customer Service Representative

    2 days ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Customer Service Representative

    3 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Customer Service Representative

    3 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Customer Service Representative

    4 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Customer Service Representative

    2 weeks ago

    White House, United States Quality Resource Management Full time

    Who is QRM: Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented...

  • Customer Service Representative

    4 weeks ago

    White House, United States Quality Resource Management Full time

    Job Summary:Quality Resource Management, LLC (QRM) is an inbound call center focused on delivering exceptional customer service and benefits compliance. We are seeking a highly motivated and production-driven Customer Service Representative to join our Operations team.About the Role:This part-time position involves working approximately 3-29 hours per week,...

  • Customer Service Representative

    4 weeks ago

    White House, United States Firestone Full time

    Key Responsibilities:• Conduct thorough assessments of customers' needs through direct interactions and follow up to ensure satisfaction.• Recommend and provide appropriate products and services to meet customers' needs.• Effectively communicate sales and promotions to customers.• Resolve customer complaints in a timely and suitable manner.Tire...

  • Customer Service Representative

    2 weeks ago

    White House, United States Wal-Mart Stores , Inc. Full time

    The role of the Cashier & Front End Services Associate is pivotal in creating a positive experience for our customers. As the first and last point of contact for many customers, you play a significant role in shaping their perception of our brand. With a customer-centric approach, you will greet, serve, and thank customers with a smile, ensuring they feel...

  • Valet - Car (Part-Time) - Customer Service Representative

    4 weeks ago

    White Plains, New York, United States SELIG PARKING Full time

    Job DetailsSELIG PARKING is seeking a Customer Service Representative to join our team at the Sonesta White Plains location. As a Valet - Car (Part-Time) team member, you will be responsible for providing exceptional service to our guests, ensuring a memorable and unique experience for each and every one.Responsibilities:Greet arriving and departing guests...

  • Customer Service Representative

    4 weeks ago

    White Bird, Idaho, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeAbout the Role:MCI Careers is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative Mechanical Industry

    4 weeks ago

    White Plains, New York, United States Southern Pride Service, Inc Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Southern Pride Service, Inc. As a key member of our customer-facing team, you will play a vital role in ensuring exceptional customer experiences and maintaining our reputation for quality service.Key ResponsibilitiesProvide friendly and efficient customer service via...

  • Customer Service Representative

    3 weeks ago

    White Plains, United States Signature Flight Support Full time

    Job Summary Signature Flight Support is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Frontline Support team, you will be responsible for delivering exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner. Key Responsibilities:...

  • Aviation Customer Service Representative

    4 weeks ago

    White Plains, New York, United States Atlantic Aviation Full time

    Aviation Customer Service Representative Job DescriptionAre you passionate about delivering exceptional customer service in a fast-paced aviation environment? Do you have a strong desire to work with corporate aircraft, cargo, and passenger charters? If so, this Part-Time Front Desk Customer Service Representative position with Atlantic Aviation at HPN in...