Customer Service Representative
1 week ago
A leader in quality, service, selection, and value. This award-winning company has over 40 years experience in crafting fine window furnishings. They are socially responsible in their manufacturing and forestry and are one step closer to changing the future. Their award winning products have a global reach and exceed industry standards.
Pay: $21.00- $22.00 per hour
Location: La Palma, CA (fully onsite)
Schedule: 7-4 pm PST
Status: Temp to hire
Company Standards
The following standards are expected of all Company employees:
- Maintain strong personal ethics and a high level of service
- Maintain respect and common courtesy for your peers as well as customers
- Maintain a professional image while on the telephone as well as in person
- Maintain strong listening skills to handle difficult situations or customers
- Maintain effectiveness and efficiency while striving to do it right the first time
- Maintain a teamwork atmosphere and take on the opportunity to be cross-trained
- Maintain ability to learn to use standard or special application computer software package
- Maintain innovation to bring along positive change
- Maintain respect for policies, procedures, and confidentiality
- Maintain ability to establish priorities
What youll be doing:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
1. Answer and screen incoming phone calls and transfer to correct departments.
2. Greet all persons entering the establishment; open the door for visitors and for employees who need assistance.
3. Ensure visitors check in on iPad Receptionist app; notify staff when they have a visitor.
4. Accept office deliveries, including US Mail, and notify appropriate staff to receive product.
5. Open the showroom including open all front shutters/blinds, turn on lights and TV displays, log into the iPad located at the desk, open Brinks Home app for front door access; likewise close all of these at the end of the day.
6. Responds to basic customer inquiries by telephone to provide product status updates.
7. Understand the ship out order tracking in the Shutter System including container info and our website order tracking.
8. Understand how to track an order on a carriers website.
9. Understand how to speak to a carrier to gather additional information relating to a shipment.
10. Have a basic understanding of our product lines.
11. Understand how to, where to, and when to transfer a call when it is beyond your level of expertise.
12. Know how to enter a note for an order on the website.
13. Understand how to look up dealer information on both website and SS, and how to walk a customer through the website to find a local dealer.
14. Understand how to handle all visitors, including those that are unscheduled
15. Know how to navigate the consumer website to assist with consumer related inquiries; including by not limited to: Where to buy, Product resources, Warranty information, etc.
16. Assist with upkeeping Outlook Calendar for scheduled visits and reservations
What you bring to the table:
1. Outgoing and able to interact positively with employees, visitors, and customers in person or by phone.
2. Basic light problem-solving skills
3. Strong attention to detail and accuracy
4. Strong verbal and written communications skills, including phone & email with an ability to clearly articulate the status of an order to a variety of audiences.
5. Some analytical thinking to solve basic issues.
6. Proven ability to build solid relationships and work effectively with others at all levels of an organization (internal and external stakeholders).
7. Proficiency in Microsoft computer skills, i.e., Word, PowerPoint, Excel, Outlook, & Zoom
8. Proficiency in Genesys Pureconnect skills Interactive phone system
9. Proactively address customer concerns with confidence. Know when to escalate & partner with the leadership team.
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