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Continuous Improvement Consultant

2 months ago


Salt Lake City, United States Intermountain Healthcare Full time
Job Description:
Through coaching and expertise, this position will assist frontline caregivers, managers, and other Continuous Improvement team members in executing improvement initiatives, creating a CI culture and adopting elements of the Intermountain Operating Model.

Position Scope:

This position reports to the AVP of Continuous Improvement (or designee) to perform a variety of duties in driving improvement efforts with varying degrees of complexity with system teams and/or within a geographic area. Incumbent may be hired on as a CI Consultant III or Senior CI Consultant, depending on experience.

This position is a support position Monday-Friday, during regular hours 8a-5p. The main location for this job is at Intermountain Medical Center but could also include supporting projects within the Central Market or System. Incumbent may work remotely on occasion but the majority of work is on-site working with teams.

Essential Job Duties

1. Provides coaching on the development, deployment, and integration of the IOM.

2. Plans and leads change by creating action plans for effectively implementing a business initiative.

3. Effectively communicates, presents, and responds to clinical and operational leadership.

4. Develops and manages a relationship of trust in parallel with improvement events.

5. Supports the development of leader standard work for a variety of leaders that ensures connection back to the IOM and prioritized improvement goals.

6. Manages prioritization and expectations of CI work with assigned areas/teams.

7. Effectively plans and facilitates improvement events and initiatives, including overall facilitator guide and breakout team guides, with the potential to cross divisions and clinical programs. Develops contingency plans so activities or timelines can be readily adjusted when internal or external factors change.

8. Utilizes and teaches others on the use of numerous tools and approaches for problem solving and data collection. Collects, analyzes, and displays data, and to effectively influence improvement actions of teams based on the data. Can drive results with a team in a short amount of time.

9. Serves as a role model and coach for leaders and caregivers in the application of the IOM.

10. Actively participates with their local CI team to design and implement daily management for project teams, ensuring that all members are successful.

11. Actively participates in meetings and provides coaching and expertise on how to improve a variety of operational issues including the leader standard work, prioritization and cycle of improvement, and critical decisions.

12. Teaches and shows application of the principles, systems, tools, and associated behaviors of each element within the IOM.

13. Supports the strategy deployment cycle including the development and deployment of goals, the check/adjust process, and coaching leaders on A3 thinking.

14. Proactively establishes measurement systems to track implementation steps and results.

15. Facilitates education opportunities including Leading One Intermountain, CI Certification, 5s, Kata, and other event-based trainings. Champions and promotes the CI culture throughout the organization.

16. Assists with recruiting, including initial screening calls, and makes recommendation to leadership team on fit with role and department.

CI Consultant III Minimum Requirements:
  • Bachelor's Degree obtained through an accredited institution. Three (3) years of demonstrated experience in a process improvement role. Or Master's Degree obtained through an accredited institution with two (2) years of demonstrated experience in a process improvement role.
  • Working knowledge of business operations including basic leadership, analytical and financial principles, concepts, and methods
  • Excellent computer skills including email, word processing, spreadsheets, and presentations.
  • Excellent interpersonal, verbal and written communication skills
  • Working knowledge of the history, theory and practice of process improvement, including familiarity with a wide range of industry accepted process improvement tools and methodologies
  • Ability to lead projects through an ambiguous, conceptual state to an organized deliverable
Senior CI Consultant Minimum Requirements:
  • Bachelor's Degree obtained through an accredited institution. Five (5) years' demonstrated experience in a process improvement role or Master's Degree with four (4) years' experience in process improvement.
  • Advanced knowledge of business operations including leadership, analytical and financial principles, concepts, and methods.
  • Excellent computer skills including email, word processing, spreadsheets, and presentations.
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to teach the history, theory and practice of process improvement, including a wide range of industry accepted process improvement tools and methodologies.
  • Ability to lead projects through an ambiguous, conceptual state to an organized deliverable.
Preferred Qualifications
  • Green Belt Certification.
  • Familiarity with improvement work in a health care setting.
  • Willingness to train leaders.


Physical Requirements:

Anticipated job posting close date:
07/22/2024

Location:
Intermountain Medical Center

Work City:
Murray

Work State:
Utah

Scheduled Weekly Hours:
40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$40.02 - $63.03

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.