Customer Support Specialist

3 weeks ago


Norwalk, United States Ventusgns Full time

/ **Customer Support Specialist**

** Norwalk , United States**

**About the role:**

T he Customer Support Specialist provides superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience.

**What you'll do:**

* Wear a headset throughout your shift and maintain an on-demand audio presence on a team-wide meeting bridge

* Work with 2 displays (laptop and separate monitor)

* Respond to a high volume of emails and phone calls to support the installation of the network devices such as modems and routers

* Appropriately escalate support requests to Technical Support Level 1 and 2

* Become proficient in the use of proprietary web-based applications used to perform basic testing and ad hoc configuration of remote routers an similar equipment

* Maintain an active presence in a contact center phone/email queue and other internal communication platforms such as Office 365 (Outlook), Slack, Teams, etc.

* Document the results of diagnostics and installations

* Other duties may be assigned at the discretion of management

**What you need:**

* Ability to remain courteous and professional in a high call volume environment

* Excellent verbal and written communication skills

* Ability to adapt to shifting priorities and resources

* Attention to detail and efficiency

* Team player with solid organizational skills

* Call center and or customer service experience required

* High school Diploma or equivalent

Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply.



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