Customer Support Specialist
3 weeks ago
/ **Customer Support Specialist**
** Norwalk , United States**
**About the role:**
T he Customer Support Specialist provides superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience.
**What you'll do:**
* Wear a headset throughout your shift and maintain an on-demand audio presence on a team-wide meeting bridge
* Work with 2 displays (laptop and separate monitor)
* Respond to a high volume of emails and phone calls to support the installation of the network devices such as modems and routers
* Appropriately escalate support requests to Technical Support Level 1 and 2
* Become proficient in the use of proprietary web-based applications used to perform basic testing and ad hoc configuration of remote routers an similar equipment
* Maintain an active presence in a contact center phone/email queue and other internal communication platforms such as Office 365 (Outlook), Slack, Teams, etc.
* Document the results of diagnostics and installations
* Other duties may be assigned at the discretion of management
**What you need:**
* Ability to remain courteous and professional in a high call volume environment
* Excellent verbal and written communication skills
* Ability to adapt to shifting priorities and resources
* Attention to detail and efficiency
* Team player with solid organizational skills
* Call center and or customer service experience required
* High school Diploma or equivalent
Ventus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply.
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