Customer Engagement

3 weeks ago

Norwalk, United States Contemporary Tiny Homes Full time

**Company Overview**

Contemporary Tiny Homes is an exciting new business in Connecticut. We'll design, market, sell and build Tiny Homes, also known as Accessory Dwelling Units (ADUs). By joining our business in its beginning, you'll have a unique opportunity to help shape the business model, operating procedures, values and, most importantly, the company culture. You'll get broad experience by being exposed to a variety of projects and initiatives, and will have an opportunity to grow with the company. Come and be energized by a collegial, vibrant and fast-paced environment.

**About the Role**

**Responsibilities**
- Engage in active listening with callers, confirming or clarifying information, understanding their needs, motivation and concerns, gathering all relevant and necessary data, and advancing them through our sales pipeline.
- Collaborate with the marketing and the sales teams to maximize sales opportunities and achieve sales objectives.
- Drive customer satisfaction by providing timely and accurate responses to inquiries with a positive, customer-first attitude.
- Advocate for customers’ needs and provide solutions that enhance their experience.
- Enter new and update existing customer information in our CRM, recording relevant notes and generating action items to the appropriate internal teams so we are responsive to our customers’ needs.
- Provide feedback on the effectiveness of our customer engagement and sales guidelines, and suggest improvements.
- Requirement:_ at least two years of experience as a client service, sales or call center representative, preferably in the home services or real estate industries.

**What We Offer**
- The opportunity to work in a dynamic and supportive environment where customer satisfaction is at the forefront.
- Competitive salary and benefits package including, after a 3-month probation period, health insurance, dental insurance, 401(k), paid time off, professional development assistance and profit sharing.
- A pathway for professional growth and development in a thriving company.

**How to Apply**

Please send your resume and a brief cover letter detailing your customer service philosophy and why you are a fit for this role.

We look forward to understanding how you can contribute to our team's success

Pay: $21.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (preferred)
- Sales: 2 years (preferred)

Ability to Commute:

- Norwalk, CT (required)

Work Location: In person

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