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Patient Care Advocate
2 months ago
Duration: 7 Months
Location: PA (candidate that resides in the southern half of NJ if possible)
9-5 Hybrid position- working with providers throughout the State of NJ as needed.
License/Certification: One of the following is preferred. Licensed Practical Nurse (LPN); Licensed Master Social Work (LMSW); Certified Social Worker (C-SW); Licensed Social Worker (LSW); Licensed Registered Nurse (RN) preferred."
Description:
Works with members and providers to close care gaps, ensure barriers to care are removed, and improve the overall member and provider experience through outreach and face-to-face interaction with members and providers at large IPA and/or group practices. Serves to collaborate with providers in the field, to improve HEDIS measures and provides education for HEDIS measures and coding. Supports the implementation of quality improvement interventions and audits in relation to plan providers. Assists in resolving deficiencies impacting plan compliance to meeting State and Federal standards for HEDIS. Conducts telephonic outreach, while embedded in the providers' offices, to members who are identified as needing preventive services in support of quality initiatives and regulatory/contractual requirements. Provides education to members regarding the care gaps they have when in the provider's office for medical appointments. Schedules doctor appointments on behalf of the practitioner and assists members with wraparound services such as arranging transportation, and connecting them with community-based resources and other affinity programs as available. Maintains confidentiality of business and protected health information.
Responsibilities
- "Acts as a liaison and member advocate between the member/family, physician, and facilities/agencies.
- Acts as the face of WellCare in the provider community with the provider and office staff where their services are embedded.
- Advises and educates Provider practices in appropriate HEDIS measures, and HEDIS ICD-10 /CPT coding in accordance with NCQA requirements.
- Assesses provider performance data to identify and strategize opportunities for provider improvement.
- Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment, and Operations (claims and encounters).
- Schedules doctor appointments for members with care gaps to access needed preventive care services and close gaps in care in the provider's office.
- Conducts face-to-face education with the member and their family, in the provider's office, about care gaps identified, and barriers to care.
- Conducts telephonic outreach and health coaching to members to support quality improvement, regulatory and contractual requirements.
- Arranges transportation and follow-up appointments for member as needed.
- Documents all actions taken regarding contact related to member.
- Interacts with other departments including customer service to resolve member issues.
- Refers to case or disease management as appropriate.
- Completes special assignments and projects instrumental to the function of the department."
Education/Experience: Required A Bachelor's Degree in Healthcare, Public Health, Nursing, psychology, Social Work, Health Administration, or related health field or equivalent work experience required. (a total of 4 years of experience required for the position); Work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment. 2+ years of experience work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment,
Internal/External Groups with which the Candidate will interface: Members, Providers,multiple health plans and corporate departments Required Skills/Experience: Preferred Skills/ Experience: 1. Excellent Customer Service 1. Project Management/Lead 2. Excel knowledge 2. bi-lingual 3. Professional attitude 3. HEDIS Knowledge Education Requirement: Bachelor's Degree in Healthcare, Public Health, Nursing, psychology, Social Work, Health Administration, or related health field or equivalent work experience Education Preferred: Software Skills Required: Required Certifications: PREFER THE LICENSE LISTED IN JD Required Testing: Interview Information
