Server - Templeton Landing

2 months ago

Buffalo, United States Specialty Restaurants Corporation: Jobs Full time
Templeton Landing is Buffalo's premier dining, happy hour and special event venue with floor to ceiling waterfront views, elegant banquet rooms, and a contemporary yet classic ambiance. Our full-service team offers a personal touch, elegant accommodations, and award-winning cuisine for a variety of year-round events & celebrations. Our special event rooms showcase the best waterfront view in Buffalo and can host anywhere from 60-250 guests year-round.

Templeton Landing is hiring efficient and enthusiastic individuals that believe in the mission of delivering a 5-star experience to our fellow team members, guests, partners and community. Join us in this high energy and naturally fast-paced environment where you are an essential piece to a growing trend in the food service industry.

You will find PRIDE in providing positive and friendly service to groups of guests celebrating a variety of special occasions At Templeton Landing you will be an integral part of our team in helping to provide our guests with a best-in-class experience while experiencing respect and integrity in a diverse work environment.

Top-notch benefits:
  • 24 hours paid Sick Time renewed yearly
  • Employee Meals
  • Employee Assistance Program (EAP) to assist with work life balance
  • Paid vacation starting at 2 weeks per year
  • Up to 3 days Paid Bereavement
  • Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
  • Full time employees qualify for- Comprehensive Health Plans, Employer paid life Insurance, Supplemental Benefit Plans, 401k with annual employer match
Restaurant Servers are the face of our business and demonstrate highly effective customer relations in providing an excellent, memorable and enjoyable dining experience for all restaurant guests. Key responsibilities include setting places at dining tables, taking orders, serving food and beverages, and answering inquiries about menu items as well as maximizing sales by suggestively selling other items on the menu. Restaurant Servers are highly knowledgeable of all Company safety and sanitation policies, procedures, and protocols, skilled at using Point of Sale information (POSi) and other restaurant systems, and flexible in responding to operational needs with a "can-do" approach.
Essential Job Duties:
  • Performs all food service, cash/credit-card handling, set-up, cleaning and sanitation work activities in accordance with requirements outlined in the Server Manual, IDPRP manual, and management directives.
  • Ensures 100% guest satisfaction though consistent application of Server Manual requirements.
  • Responds to upset guests with compassion and a solutions-driven approach, and immediately involves management when incidents escalate or become unsafe.
  • Performs all side work, inventory and restocking activities according to Server Manual requirements and management directives.
  • Processes transactions using Toast according to established procedures and training requirements.
  • Monitors guest behavior according to alcohol awareness procedures in order to prevent intoxication and follows all protocols in handling intoxicated guests.
  • As requested by management, performs other work activities to support the safe and efficient operation of the restaurant
  • This is a seasonal position running from approximately May through September.
Pay: $10 / hour + Tips
Education, Experience & Behavior Requirements:
  • High School Diploma/GED required
  • Current food safety certification, such as ServSafe and SafeStaff
Experience:
  • 2 years of experience performing restaurant server duties
Work Behaviors:
  • Exemplifies the Company's values (PRIDE)
  • Demonstrates a responsive, caring and respectful approach in all personal interactions with others
  • Wears approved manufacturer certified slip resistant or non-slip shoes at all times while working
  • Complies with all safety and sanitation, food service, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and procedures
  • Complies with all hygiene and personal grooming requirements
  • Arrives to work on time in designated restaurant uniform
  • Fosters a workplace culture of hospitality, respect, safe and sanitation
  • Participates in all required trainings and completes all required examinations
  • Team player and can-do mindset in supporting all business operational needs
Knowledge and Skills:
  • Excellent interpersonal and communication skills in order to effectively engage others verbally
  • Ability to listen and speak in basic English in order to maintain effective communications in the performance of essential job functions
  • Ability to read and comprehend data sources, written work instructions, policies, procedures and other work materials in English in order to perform essential duties in accordance with safety, sanitation and operational standards and trainings
  • Demonstrated skill in the application of point of sale and other information systems to effectively and correctly execute various transactions
Physical Demands:
  • Lift and carry up to 30 lbs. Balance and walk with heavy trays, dinnerware and drinks full time.
  • Frequent lifting, moving and carrying of food trays, dinnerware and drinks, furniture, garbage etc. weighing up to 30 pounds across the restaurant
  • Regular and prolonged standing and walking inside and outside the restaurant to service tables, deliver food and beverages, clean, sanitize and set up workstations, remove garbage, etc.
  • Regular ascending/descending stairs across the restaurant to deliver food, pick up dirty dishware, etc.
  • Repeating motions that may include the wrists, hands and/or fingers
  • Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms
  • Constant bending, stooping and turning to serve food and beverages, remove dirty plate/glassware, dispose of garbage, etc.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer.We recognize that people are our finest asset.It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

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