Applications Specialist

3 weeks ago

Duluth, United States Duluthhousing Full time

Performs all of the functions necessary to receive, verify, process, track, monitor, select, and develop applications for HRA housing programs. Duties A. Performs the processing of applications, waiting list management and administration. 1. Reviews pre-applications and applications for housing programs; places all apparently eligible applicants on the appropriate waiting list(s) and notifies applicants as to their status according to established and required procedures.

2. Selects, interviews and screens applicants to determine final eligibility.

3. Schedules, attends and conducts formal/informal reviews, conferences or hearings for applicants and issues written decisions.

4. Maintains current accurate waiting lists for HRA programs according to program rules and regulations.

5. Completes periodic applicant updates as necessary.

6. Researches, drafts, maintains and revises applicant forms, procedures and control systems as directed.

7. Serves as primary agency contact for program eligibility inquiries.

8. Prepares reports, letters, memos and other documents as needed.

9. Performs filing, word processing, and other clerical functions as required.

B. Develops and maintains effective working relationships. 1. Develops and maintains good working relationships with HRA staff, residents, and the public.

2. Explains rules and regulations, HRA policies and statutory obligations to perspective applicants.

3. Resolves issues, complaints and/or refers to appropriate staff.

C. Performs other duties as assigned.

Note: The above is illustrative of the descriptions of the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all responsibilities, duties, and skills required for this position. Any information acquired through employment at the Housing & Redevelopment Authority of Duluth is to remain confidential. Knowledge, Skills and Abilities 1. Computer skills must include the ability to input and assemble data, compile reports and establish tracking systems.

2. Knowledge of housing regulations and policies.

3. Ability to execute accurate math computations, good keyboarding skills and learn various types of electronic and manual recording and information systems used by the department.

4. Knowledge of inter-agency and intra-agency resources.

5. Knowledge of applicable laws and regulations regarding privacy and confidentiality and the ability to implement laws and regulations.

6. Sound organizational and clerical skills.

7. Ability to express information and instruction clearly, accurately and professionally, whether by phone, letter or personal contact.

8. Ability to exercise good judgement, perform work in a courteous and diplomatic manner and establish and maintain harmonious working relationships.

9. Ability to work effectively with people of all social and economic backgrounds.

10. Ability to initiate work projects, work independently, organize workload and manages time effectively. Benefits and Wages The HRA offers a competitive wage starting at $21.79/hr. The benefit package, in the current contract, includes health, dental, flexible spending plan, life insurance, long term disability insurance, vacation, holiday, personal, and sick leave, as well as an employer paid retirement plan. #J-18808-Ljbffr

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