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Customer Service Claim Intake Specialist

4 months ago

White House, United States Quality Resource Management Full time
Looking to jump start your career in a thriving industry? Insurance is one of the top ten most thriving industries. Quality Resource Management, LLC. (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM was has been awarded Great Place to Work twice We are seeking highly motivated, production-driven and team-oriented individuals to operate as Claim Intake Specialists.

Company Information
Headquarters: White House, TN
Industry: Call Center / Customer Service / Insurance
Number of Offices: 3
Purpose: QRM is an inbound Call Center acting as a centralized accident reporting and benefits administration response center, servicing nationally recognized employers, insurance carriers, and third-party administrators while providing excellent customer service.
Description/Background: QRM was founded in 1999 and is privately owned and operated . QRM is nationally recognized as an industry leader in the claim reporting and exposure containment services management of the insurance claim industry. QRM's success in this market is directly contributed to the talented team members it employs.
QRM, LLC. is an Equal Opportunity Employer (EOE).

Come Join Us

Job Information
Location: White House, TN
Job Type: Administrative / Customer Service
Job Title: Inbound Call Center Claim Reporting Specialist
Employment Type: Full-time
Travel: None
Benefits:
*Medical Insurance (1st day of the following month following date of hire)
*Dental & Vision Insurance
*401K (6 months)
* Convenient Care
* Disability Insurance
* Short-term and long-term
* Life Insurance
* PTO (after 90 days)
* Overtime compensation
* Quarterly Awards
* Employee Assistance Program (no cost to employees)
* Employee discounts through Staples
* Employee discounts through Tickets at Work

Summary: Quality Resource Management, LLC. is an ever-growing company that specializes in customer service for the insurance industry, offering an excellent work environment, competitive compensation, benefits packages, career advancement, and the opportunity to pursue professional development goals in a team oriented atmosphere.

Job Requirements
Minimum typing speed of 40 WPM, minimum accuracy of 90% both alpha & numeric
Exceptional analytical skills(investigative nature, inquisitiveness and adaptability to environment)
Excellent organizational and multi-tasking skills
Clean and clear written and oral communicative skills
Ability to project a confident, clear and professional telephone presence
Must be used to a fast-paced environment and be able to follow instruction/direction well
Knowledge and ability to navigate basic computer functions: Microsoft Word, Microsoft Outlook and Microsoft Excel
Work availability during assigned shifts is a must.
Previous office / customer service experience preferred

**BI-LINGUAL SKILLS ARE A PLUS**

SCHEDULES:
  • Saturday & Sunday 4pm - 10pm
  • Mon - Fri 4pm - 8pm
  • Saturday & Sunday 4pm - 9pm
  • Saturday & Sunday 11am - 5pm
  • Saturday & Sunday 4p-9p
  • Sundays Only 9am - 1pm
  • Saturdays Only 2pm - 6pm
  • Sundays Only 11am - 4pm
  • Mon & Tues 4pm - 6pm
  • Saturdays Only 11am- 4pm
  • Sat, Sun, Mon 4pm - 9pm
  • Saturdays Only 3pm - 8pm


**Please apply to set up an interview and discuss more details, if interested**