Intake Certification Specialist

2 months ago

White River Junction, Vermont, United States Community Renewal Team, Inc Full time
Job Summary

We are seeking a highly skilled and dedicated Intake and Certification Specialist to join our team at the Community Renewal Team, Inc. As a key member of our community outreach team, you will play a vital role in supporting the Agency's mission to prepare our community to meet life's challenges.

Key Responsibilities
  • Respond to emergency cases within 24 hours of customer inquiry, providing timely and effective support to those in need.
  • Conduct customer intake and reviews customer applications and accompanying documentation for accuracy and completeness, ensuring service eligibility as outlined in program rules and regulations.
  • Schedule and reschedule customer intake appointments as needed, providing quality customer service and ensuring a smooth experience for our clients.
  • Refers customers to internal and external resources in support of comprehensive attention to customer need, helping individuals and families access the services and support they require.
  • Process energy applications using DSS procedural instructions, ensuring accuracy and efficiency in our operations.
  • Prepare program reports in accordance with program requirements and agency needs, providing valuable insights and data to inform our decision-making.
  • Develop and maintain relationships with community partners and stakeholders, fostering a collaborative and supportive environment that benefits our clients and the wider community.
  • Participate in ongoing training and professional development, staying up-to-date with the latest best practices and industry trends to enhance your skills and knowledge.
  • Perform other duties as assigned, contributing to the overall success and growth of the Community Renewal Team, Inc.
Requirements
  • Associate's degree in human services or a related field from an accredited two-year college or university, or equivalent work experience.
  • Strong listening, oral, and written communication skills, with the ability to communicate effectively with people of varying racial, ethnic, and socio-economic backgrounds.
  • Ability to manage time in a fast-paced environment, with a high level of organization and attention to detail.
  • Bilingual skills in English and Spanish are preferred, but not required.
  • Valid driver's license and a reliable vehicle for travel, with a preference for agency vehicles.
Working Conditions

This role requires the ability to work in a dynamic and fast-paced environment, with a high level of energy and enthusiasm. The successful candidate will be able to work independently and as part of a team, with a strong commitment to customer service and community outreach.

The Community Renewal Team, Inc. is an equal opportunity employer, committed to diversity and inclusion in all aspects of our work. We welcome applications from qualified candidates who share our values and are passionate about making a difference in our community.

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