Ecommerce Business Specialist

3 weeks ago

Cincinnati, United States Kroger Full time
Job Description

Work collaboratively with all corporate Merchandising departments to ensure eCommerce is engaged in new program developments and initiatives. Plan, coordinate and develop operational processes in partnership with subject matter experts. Ensure that eCommerce designs for future stores and new business developments are aligned with future business needs. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

- Participate as a liaison with corporate Merchandising and Operations departments to identify programs/initiatives that impact eCommerce operations
- Work collaboratively with business owners to determine proper execution of programs/initiatives
- Engage business owners at the start of new initiatives that impact Point of Sale or other aspects of customer checkout to secure their support and achieve success
- Work with the Friendly & Experience Business Specialist for Training and Communication of eCommerce to develop business practices and communications for impacted divisions
- Ensure division support staff are updated on current programs/initiatives deployed in their assigned regions
- Provide timely feedback to business partners regarding program/initiative feedback from stores/divisions to better determine best practices and ensure successful program execution
- Engage the Store Planning team and other key business partners to determine future eCommerce store designs and department configurations/merchandising plans that enhance the customer experience while driving business results
- Work with divisions to understand and evaluate the design impact on current eCommerce processes/programs and make recommendations for moving forward
- Collaborate with business owners to develop/implement relevant communications for division leadership and other key stakeholders
- Communicate with key business owners to ensure alignment prior to, during and at the completion of each program/initiative
- Travel to divisions to support eCommerce initiatives, processes and best practices
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
- 3+ years store management, division front end or eCommerce management, or Retail Operations management experience
- Proven leadership skills and ability to persuade/influence others
- Ability to analyze data and communicate recommendations
- Demonstrated effective interpersonal and presentation skills
- Excellent written and oral communication skills with ability to interact with all levels of the organization
- Success gaining alignment across multiple parts of the organization
- Proven success implementing and evaluating operational best practices

Desired
- Bachelor's Degree

About Us

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family

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