Customer Service Representative

4 weeks ago

Atlanta, United States AssuranceAmerica Full time
Job Description
Our Company:

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a "roll up your sleeves" attitude to help make things happen.

Job Summary:

The Customer Service Representative will be the first contact for our customers handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position where the ideal candidate should possess a passion in delivering excellent customer service, a moderate level of technical competence, and some level of phone presence. The ideal candidate will have the ability to establish real connections with agents and policyholders and deliver personalized service that demonstrates the value of working with and/or being insured by AssuranceAmerica.

This is an exciting opportunity to get your foot in the door with a small but growing insurance company. Successful Associates in this position will move up within the Customer Service ranks or move internally to other growing departments.

Job Responsibilities:

  • Respond to incoming calls and provide prompt and accurate information to caller's inquiries in accordance with the company's customer quality standards.
  • Assist with underwriting activities when requested or when additional time is available.
  • Understand regulatory/statutory requirements in accordance to underwriting guidelines and ensure compliance with industry and company policies.
  • Properly utilize the policy management system and understand it's features and functionality.
  • Provide strong team focus and meet established department goals and objectives.
  • Organize work schedule to achieve timely processing of all responsibilities.
Requirements

Qualifications:

Required
  • Prior experience in a phone-based customer service environment.
  • HS Diploma or equivalent.
Preferred
  • Bilingual (English-Spanish).
  • Bachelor's Degree
  • Phone-based customer service in the insurance industry.
Core Competencies:
  • Must be able to work in a fast-paced automated production environment.
  • Must have the ability to make autonomous decisions based on multiple facts.
  • Team player.
  • Must be professional and maintain an acceptable level of integrity and professionalism.
Our Values:

We are direct, results driven, and dedicated to the success of the business and each other. In addition, we operate against these five key values, reflected in how we work with each other every day:
  • Honor: We do what is right, even when no one is looking. We play by the rules; integrity is of utmost importance.
  • Discipline: We are most efficient and resourceful in how we work... striving to be better than our competition.
  • Common Sense: We are relentlessly logical. We value an approach to our business that acknowledges the obvious and errs on the side of simplicity.
  • Financial Strength: Fundamental to our prosperity is an ever-vigilant focus on rigorous financial discipline. These practices enable us to navigate through all business cycles.
  • Dedication: We demonstrate a deep-seated respect for our Associates and customers. We listen and respond as best we can - for without them, our business would not exist.


This job description indicates the essential responsibilities of the job. The duties described are not to be interpreted as being all-inclusive to any specific associate. Management reserves the right to add to, modify, or change the work assignments of the position as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description does not represent a contract of employment. Employment with AssuranceAmerica is at-will. The at-will relationship can be terminated at any time, with or without reason or notice by either the employer or the associate.

AssuranceAmerica is an Equal Opportunity Employer

We have several open positions available in McAlle, TX and Atlanta, GA - Please Apply

  • Customer Service Representative

    5 months ago

    Atlanta, United States Focus of Georgia, Inc. Full time

    FOCUS OF GA IS SEEKING A CUSTOMER SERVICE REPRESENTATIVE FOR OUR CLIENT IN THE ATLANTA AREA! Estimated Duration: 3 to 6 months or longer, depending on the need. Hourly Pay Rate: $16.00 an hour Work Schedule: Monday - Friday 8 AM - 4:30 PM Remote is a Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    1 week ago

    Atlanta, United States AMETEK Full time

    Include inbound/outbound telephone activity and timely data entry of customer requests into Telguard.com for processing. General telephone support & inquiries for customers for Telguard activations & Telguard.com. Handle customer cellular service bil Customer Service Representative, Customer Service, Payment Processing, Technical Support, Representative,...

  • Customer Service Representative

    2 weeks ago

    Atlanta, United States AMETEK Full time

    Ametek, Inc.Job description: Telguard, Brand of Telular, Business Unit of AMETEK Job Description: Customer Service Representative Basic Functions The Customer Service Representative is responsible for various customer service duties to create a positiv...

  • Customer Service Representative

    1 month ago

    Atlanta, United States City of Atlanta Georgia Full time

    This is an entry and basic working level position in providing information and assistance to the public, including customers, constituents, and other parties, in person or by phone, email, or written correspondence. Determines nature of problem or re Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    4 weeks ago

    Atlanta, United States Fresh Form Draft Full time

    Customer Service RepresentativeDepartment: Connexa Worx Employment Type: Full Time Location: Atlanta, GA Compensation: $17.50 - $25.00 / hour DescriptionJob Title: Customer Service Representative Location: Atlanta, GA Position Type: Full-Time We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves direct...

  • Customer Service Representative

    4 weeks ago

    Atlanta, Georgia, United States RSM Atlanta Full time

    Customer Service RepresentativeRSM Atlanta LLC is seeking an experienced Customer Service Representative to provide first-level support for restaurant facilities and equipment. The ideal candidate will communicate effectively with clients, vendors, and internal customers to resolve issues and concerns in a timely and professional...

  • Customer Service Representative

    1 month ago

    Atlanta, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representative. This position is a 3-6 month contract. 100% Remote. Must be able to obtain a public trust clearance! The ideal candidate loves talking to people and proactively solving issues. Responsibilities Communicate with customers via phone, email and chat Work with internal departments to meet...

  • Customer Service Representative

    1 month ago

    Atlanta, Georgia, United States iFLY, LLC Full time

    Customer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team at iFLY, LLC. As a Customer Service Representative, you will be responsible for promoting customer safety, selling our unique indoor skydiving experience, and providing exceptional customer service.Key Responsibilities: Promote customer safety...

  • Customer Service Representative

    1 month ago

    Atlanta, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representative. This position is a 3-6 month contract. 100% Remote. Must be able to obtain a public trust clearance! The ideal candidate loves talking to people and proactively solving issues. ResponsibilitiesCommunicate with customers via phone, email and chatWork with internal departments to meet customer's...

  • Customer Service Representative

    1 month ago

    atlanta, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representative. This position is a 3-6 month contract. 100% Remote. Must be able to obtain a public trust clearance! The ideal candidate loves talking to people and proactively solving issues. ResponsibilitiesCommunicate with customers via phone, email and chatWork with internal departments to meet customer's...

  • Customer Service Representative

    1 month ago

    atlanta, United States Apex Systems Full time

    Apex Systems is looking for a Customer Service Representative. This position is a 3-6 month contract. 100% Remote. Must be able to obtain a public trust clearance! The ideal candidate loves talking to people and proactively solving issues. ResponsibilitiesCommunicate with customers via phone, email and chatWork with internal departments to meet customer's...

  • Customer Service Representative

    2 days ago

    Atlanta, United States Net Commesh Full time

    Job Description: Customer Service RepresentativePosition Summary We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for customers, providing exceptional service and support to ensure a positive customer experience. Your primary responsibilities...

  • Customer Service Representative

    4 weeks ago

    Atlanta, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team in the financial transaction processing industry at our Atlanta, Georgia location. As a Customer Service Representative, you will be responsible for managing customer interactions, processing customer data, and maintaining customer relationships. This role offers...

  • Customer Service Representative

    2 weeks ago

    Atlanta, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team in the financial transaction processing industry at our Atlanta, Georgia location. As a Customer Service Representative, you will be responsible for managing customer interactions, processing customer data, and maintaining customer relationships. This role offers...

  • Customer Service Representative

    1 month ago

    Atlanta, United States Eastza limited Full time

    Customer Service Representative Atlanta, GA (Onsite)   Job Type: Full-time, Entry-Level (Training Provided from Day 1) Job Description: We have some great customer service vacancies available in Atlanta, GA. A prestigious company is currently seeking a Customer Service Representative to join their team.  ...

  • Customer Service Representative

    4 weeks ago

    Atlanta, United States Angela Scribe Full time

    Job Title: Customer Service Representative Location: Atlanta, GA Reports To: Customer Service Manager Job Type: Full-time Job Summary: We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate is a strong communicator with a passion for helping others and resolving issues. This role involves providing...

  • Customer Service Representative

    1 month ago

    Atlanta, United States Ajilon Full time

    Ajilon - JobID: 47DA2FFA-E8DE-41A8-8C03-9F9D300B9C4B [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative I

    3 months ago

    Atlanta, United States Happy Faces Family of Companies Full time

    POSITION DUTIES: Under supervision, the Customer Service Representative responds to customer telephone calls in a Call Center environment concerning account maintenance, State Tax refund inquiries and password resets. This position also handles inqui Customer Service Representative, Customer Service, Representative, Retail, Staffing, Tax

  • Customer Service Representative

    3 weeks ago

    Atlanta, United States Pivotal Med Supply Full time

    Company Overview: Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing their career. Job Description: As a...

  • Customer Service Representative

    3 weeks ago

    Atlanta, United States Pivotal Med Supply Full time

    Company Overview: Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. Were committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing their career. Job Description: As a...