IT Systems Support Specialist

3 weeks ago

Marion, United States MariMed Inc Full time

Number of hires for this role 1 **Qualifications**

+ IT: 3 years (Required)

+ Bachelor's (Preferred)

+ US work authorization (Preferred)

**BenefitsPulled from the full job description**

Health insurance Dental insurance Paid time off Vision insurance Life insurance **Job details**

Salary From $45,000 a year Job Type Full-time **Full Job Description**

Marimed is a multi-state cannabis facility operator with facilities spanning every cannabis vertical in various states.

**We are looking for a dedicated Systems Support Specialist for our growing company.**

Thrive is an Illinois based business unit of Marimed specializing in retail dispensaries. An integral part of our retail success is the successful implementation, maintenance, training, and support of our ERP/ POS/ Online Ordering system.

There will be an initial implementation phase for every new facility, as well as training of key staff for that facility. Similarly, the Professional Services position includes creating and amending existing procedures for any specific facility based on configuration, location and regulations.

The successful candidate will be Task/ Goal oriented, provide diligent attention to detail, a Self-starter who is able to thrive with minimal supervision and resourceful to seek and source additional support as needed and a fast learner.

**Responsibilities** (may include but not limited to):

* Maintain and support the MRMD retail software technology stack comprised of ERP/POS/Online Ordering Systems

* Point of contact for system bugs and issues

* Document and communicate system errors/bugs with vendors or necessary parties

* Continually train and evaluate staff on system processes

* Quarterly database hygiene

* Identify areas of weakness in employee system operations

* Maintaining accurate operating manuals for facility specific processes in the software

* Communicate with managers regularly on areas of concern

* Meet with Systems Director to relay issues/opportunities for improvement on system functionality

* Meet with the vendors to relay bugs and troubleshoot existing bugs

* Ensure system compliance with state regulations

* Strong communication skills (oral and written)

* Cordial and friendly service and employee support

* Other duties as assigned

**Qualifications**

* 3+ Years IT experience

* Bachelors Degree in IT related field (preferred)

* A strong desire and aptitude for learning

* Positive, proactive and able to consistently exercise good judgment

* Professionalism, integrity and discretion in handling confidential information

* Must be capable of climbing a ladder

* Must be able to lift 50lbs

* Background check required

* Must be 21 years or older

* Must be legally authorized to work in the U.S. without the need for current or future work authorization or visa sponsorship for employment

**This position requires travel between retail locations to include:**

* Anna, IL

* Harrisburg, IL

* Metropolis, IL

* Mt. Vernon, IL

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

* Dental insurance

* Health insurance

* Life insurance

* Paid time off

* Vision insurance

Schedule:

* 8 hour shift

* Weekend availability

Education:

* Bachelor's (Preferred)

Experience:

* IT: 3 years (Required)

Work Location: Multiple Locations

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