Transportation/Aviation Quality Program Manager

1 week ago


Phoenix, United States US Tech Solutions Full time

Duration:

05+ months contract

Job Description: This role will support the development and execution of our Roadside Assistance Quality Program, a key operational pillar that supports the Client driver. This team works within Operations as a Program manager to develop, review, and improve the Roadside program. This role requires close collaboration with various stakeholders including but not limited to Engineering, Product, Vendors, Project Managers, and Vendor Managers.

Responsibilities: Create and manage the Quality Programs and work in close partnerships with vendor partners and key Client stakeholders continually to improve quality. Work to identify areas of opportunity within the Quality program, striving for continual improvement in the teams ability to effectively resolve Customer and driver issues. Track and report on all Roadside Assistance Quality metrics. Oversee agent quality triage in partnership with vendor teams. Work with relevant stakeholders on improvements to training and Standard Operating Procedures as identified through Quality reviews. Ensure effective implementation by the vendor quality team ensuring consistency of standards and scoring implementation. Ongoing improvement of quality strategy Create quality dashboards and report out quality insights to cross functional teams to drive improvement. Various PgM tasks related to process development, optimization, ad hoc work creating docs, presentations, spreadsheets. Conduct triage and provide insights to product and engineering teams to identify tooling gaps or bugs.

Mandatory Skills: BA/BS degree or equivalent practical experience 5+ years experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries. 5+ year experience managing Quality Programs Superb data driven leadership and communication skills.

Top 3 Daily Responsibilities: 5+ years experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries. 5+ year experience managing Quality Programs Superb data driven leadership and communication skills.

Education: BA/BS degree or equivalent practical experience.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Recruiter Details: Name: Arjun Email: arjunp@ustechsolutionsinc.com Internal Reference Id: 24-07350 by Jobble

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