Retail Sales Associate

2 months ago

New York, United States Matouk Full time

Summary:

The House of Matouk, is our flagship luxury retail boutique. As such, the Retail Boutique Associate is a critical part of the team launching the Boutique and ensuring its success. This role is responsible for sharing the company's mission to clients and delivering a superior customer service experience under the supervision of the Boutique Director and the Assistant Manager. You will achieve a high volume of personal sales through clientele development and product knowledge.. The Retail Associate is also a key Matouk Ambassador and delivers a luxury customer experience both in-boutique and at all touchpoints.

Responsibilities

Sales and Service

  • Deliver sales budget by maximizing all selling opportunities
  • Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
  • Provide exceptional customer service by ensuring that the customer takes priority at all times
  • Fully support and align with all key business initiatives and new product launches
  • Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.

Clientele Development

  • Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
  • Utilize the available marketing tools to engage current and new business and drive sales
  • Embrace and utilize technology to enhance customer experience

Operations

  • Assist with inventory control and keep shrink levels below target
  • Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
  • Maintain an up to date knowledge of all product categories
  • Ensure adherence to company retail operating and security procedures

Teamwork

  • Be aware of the impact of behavior on others
  • Provide help and advice to colleagues to achieve goals
  • Demonstrate a flexible approach, responding positively to any reasonable request

Qualification Requirements:

Requirements:

  • Bachelors degree
  • Previous retail or luxury retail sales or relevant clientele focused experience
  • Track record in achieving sales results
  • Exceptional clientele, customer relationship building skills
  • Demonstrate strong verbal and written communication skills
  • Must be highly organized and proactive with a strong attention to detail.
  • Excellent written and oral communication skills; expresses opinions clearly and constructively
  • Sophisticated design & aesthetic sensibility
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Flexibility to work traditional retail hours, including days, nights, weekends and holidays.
  • A passion for textiles/all things home and luxury

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