Retail Sales Associate

5 months ago

New York, United States The UPS Store Full time

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, point-of-sale devices, and package management software. The Retail Sales Associate also assists in packing items for shipping, servicing in-store mailbox customers and processing returns for our corporate retail partners. The Associate expertly assists our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn various aspects of the business.

This position is for the retail location of The UPS Store - not the warehouse or corporate. The UPS Store is a network of individually owned and operated franchised service-centers specializing in small business solutions.

Store hours are Mon- Fri 8:30am to 7:00pm. Sat 10:00am to 5:00pm, Sun 11:00am to 4pm with weekend availability being mandatory.

Compensation depends on skills, experience, and progress.

RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
QUALIFICATIONS
  • High school diploma or GED required
  • This position requires 1 to 2 years of previous customer facing retail experience
  • Good communication and people skills
  • Strong teamwork skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and POS devices
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds
SHIFTS:
  • Morning
  • Afternoon
  • Weekends (mandatory as required)
BENEFITS
  • Excellent Growth/Promotion Opportunities
  • Sick Pay
  • Paid Training
  • Employee Discounts
  • Uniforms Provided

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