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Front Desk Supervisor Embassy Suites Ontario California
3 months ago
About the Guest Relations Manager position
We are seeking an experienced Guest Relations Manager to join our company.
You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.
Front Desk Supervisor responsibilities are:
Providing exceptional service to guests
Implementing plans to improve customer satisfaction
Assisting with guests queries/disputes
Resolving complaints effectively
Sharing tips with the team to enhance customer service
Handling the arrival and departure of guests
Acting as a communication hub between guests and team members
Informing guests about updates of services
Providing reports to senior manager on the activities
Guest Relations Manager requirements are:
Experience as a Guest Relations or Hospitality
Excellent customer service skills
Knowledge of the hospitality industry
Familiar with ERP and MS Office software's
Great leadership skills
Effective communication skills
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