Front Desk Agent

1 month ago

Marlborough, United States Spire Hospitality Full time
Hotel Property Overview: Located near the New England Sports Center, our guests are two miles from the area's premier indoor ice facility and only minutes from Solomon Pond Mall. After a swim in our heated indoor pool, join us for a pint and dinner in our Lago Bar and Grille.

Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits: We offer a comprehensive part-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, critical accident or illness, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

  • Deliver unparalleled service, courtesy, and care to our guests
  • Respond promptly and effectively to guest questions and requests
  • Streamline the check-in and check-out process for guests
  • Answer incoming phone calls with promptness and professionalism
  • Excel at multitasking in a dynamic environment
  • Resolve guest concerns with attentive service recovery
Hotel Specific:
  • Rate of Pay: $17
Physical Demands:
  • Ability to lift, carry, push or pull 10 lbs
  • Primarily standing for majority of shift
Qualifications:
  • One year of Front Desk experience in hotels preferred
  • One year of experience working in customers service or a guest-facing role required
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
  • Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ


Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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