Customer Service Specialist

2 weeks ago

Barnstable, United States The Cape Cod Five Cents Savings Bank Full time

Description SUMMARY: The Customer Service Specialist provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing support to drive digital adoption for our customers across all platforms. The Specialist will also proactively look for opportunities to provide additional information about banking related products and services in order to deepen existing banking relationships. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Responds to customer and prospect telephone, email, and digital inquiries regarding their accounts and all bank products, including financial transactions. Documents interactions with customers Authenticates customers adhering to Bank guidelines. Identifies fraudulent activity to protect the Bank and the Bank's customers Assists in the customer support for online and mobile banking as well as automated telephone banking including set-up, navigation, and maintenance. Provides support for other bank departments. Advises customers regarding Cape Cod Five's products and to ensure that the highest level of customer service is provided. Actively recommends bank products and services using a customer needs-based assessment. Outbound calls to customers as required. Complies with all customer confidentiality and privacy policies, as well as all Bank policies. Performs duties and assignments in compliance with all state and Federal banking regulations. QUALIFICATIONS: EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position) Bachelor's degree preferred. KNOWLEDGE, SKILLS & ABILITIES: 6 months customer service experience Experience providing digital support preferred Banking experience preferred Ability to quickly learn the Bank's products and services Excellent problem-solving skills with a commitment to customer service a must Ability to speak in a clear and pleasant manner Ability to use excellent listening comprehension skills to understand callers and determine their needs/question Excellent oral and written communication skills Ability to handle multiple tasks and interruptions Ability to work independently, as well as contribute to the team environment Working knowledge of the use of PCs, current Windows operating systems, Microsoft Office, the Internet, and other software systems. Knowledge of mobile device platforms including Android and Apple iOS systems. Must have cyber security awareness to protect the digital environment, the Bank, and customers. COMPETENCIES: Superior Focus on Customer Service Technology Savviness/Digital Enthusiast Financial Comprehension Adaptability, Flexibility, and a Nimble Learner Problem Resolution Focused Solid Decisions Making/Judgement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    2 months ago

    Barnstable, United States Russell Tobin & Associates Full time

    What are we looking for in our Customer Service Representative ? Russell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MA Apply Now! Employment Type: Contract/Onsite Location: Hyannis, MA Pay rate: $18 - $20/hr,...

  • Customer Service Representative

    2 weeks ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Title: Guest Service Associate/CashierAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team at Global Partners LP. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...

  • Customer Service Representative

    1 month ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners, a leading provider of food services, is seeking a highly motivated and customer-focused individual to join our team as a Food Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience.Responsibilities:Customer...

  • Customer Service and Sales Associate

    5 months ago

    Barnstable, United States Hertz Full time

    Wage: $16.50/hr + monthly commission The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written...

  • Retail Customer Service Supervisor

    4 months ago

    Barnstable, United States TJ Maxx Full time

    JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing,...

  • United States Postal Service Mail Carrier

    4 weeks ago

    Barnstable, Massachusetts, United States US Postal Service Full time

    Job SummaryAs a Carrier Assistant with the US Postal Service, you will be responsible for delivering and collecting mail on foot or by vehicle under varying road and weather conditions in a prescribed area.Key ResponsibilitiesDeliver and collect mail matter, including customs, postage-due, and C.O.D. charges.Maintain professional and effective public...

  • Customer Service Representative

    2 months ago

    Barnstable, United States Pride Global Full time

    Responsibilities: Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch...

  • Nurse Care Specialist

    1 day ago

    Barnstable, Massachusetts, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking a skilled Registered Nurse to provide high-quality care to pediatric and adult patients in their own homes.Why Choose Maxim:Competitive Pay and Weekly PaychecksComprehensive Benefits PackagePaid Time Off401(k) Savings PlanMaxcares Awards ProgramResponsibilities:Develop and implement individualized care plans for...

  • Customer Service Supervisor

    1 month ago

    Barnstable, United States Whole Foods Market Full time

    Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly,...

  • Custom Framer

    2 weeks ago

    Barnstable, United States JobGet Staffing Full time

    JobGet Staffing is seeking organized, customer service oriented people to join our team as a Framer. We need enthusiastic individuals who are motivated, responsible, and have the drive to make the most of a career with us. We are an EXCITING, EVER CHANGING, GROWING , upscale chain. JobGet Staffing carries a full range of art and craft supplies as well as a...

  • Probation Case Specialist

    3 weeks ago

    Barnstable, Massachusetts, United States State of Massachusetts Full time

    Job SummaryThe State of Massachusetts is seeking a highly skilled and dedicated Probation Case Specialist to join our team at the Barnstable Juvenile Court. As a Probation Case Specialist, you will play a critical role in supporting the Probation Office in providing services to the community, ensuring public safety, and promoting rehabilitation and...

  • Registered Nurse

    4 days ago

    Barnstable, Massachusetts, United States BAYADA Home Health Care Full time

    Job Title: Registered Nurse - Home Health Care SpecialistBAYADA Home Health Care is seeking a compassionate and dedicated Registered Nurse (RN) to join our team in our Cape Cod Office. As a home health care specialist, you will provide exceptional care to adult and geriatric clients in their homes.Responsibilities:Follow a designated care plan in accordance...

  • Food Service Associate

    2 weeks ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners, a leading provider of food services, is seeking a highly motivated and customer-focused individual to join our team as a Food Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience.Responsibilities:Customer...

  • LPN - Novice Program

    5 months ago

    Barnstable, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking a Novice Nurse –Licensed Practical/Vocational Nurse (< 12 months of experience) The Novice Nurse Training Program at Maxim Healthcare Services is designed to provide a unique training opportunity for new grad LPN/LVNs, and those with less than one year of experience. You'll partner with an experienced Maxim nurse who...

  • Food Service Associate

    1 month ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners LP is seeking a highly motivated and customer-focused Food Service Associate to join our team at D'Angelos, a chain of sandwich shops located throughout New England. As a Food Service Associate, you will play a critical role in ensuring that every guest has a positive and memorable experience.Responsibilities:Customer Service:...

  • Marketing and Sales Professional

    3 days ago

    Barnstable, Massachusetts, United States OpenCape Corporation Full time

    Job Title: Marketing and Sales SpecialistOpenCape Corporation is seeking a highly motivated and experienced Marketing and Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving business growth and development through effective marketing and sales strategies.Key Responsibilities:Identify and pursue new...

  • Food Service Associate

    2 weeks ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Title: Food Service AssociateGlobal Partners LP is seeking a Food Service Associate to join our team at D'Angelos, a chain of sandwich shops located throughout New England. As a Food Service Associate, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience.Responsibilities:Provide...

  • Food Service Associate

    4 days ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Title: Food Service AssociateGlobal Partners LP is seeking a Food Service Associate to join our team at D'Angelos, a chain of sandwich shops located throughout New England. As a Food Service Associate, you will be responsible for serving our guests delicious food and providing exceptional customer service.Responsibilities:Ensure that each guest receives...

  • Food Service Associate

    4 weeks ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:We are seeking a highly motivated and customer-focused Food Service Associate to join our team at D'Angelos, a chain of sandwich shops located throughout New England. As a Food Service Associate, you will play a key role in ensuring that every guest has a positive experience at our restaurant.Responsibilities:Provide exceptional customer...

  • Team Member

    4 days ago

    Barnstable, Massachusetts, United States Whole Foods Market Full time

    Job Title: Team Member - Prime Now Customer Order SupportAt Whole Foods Market, we're committed to providing exceptional customer service and ensuring our customers receive their orders on time. As a Team Member - Prime Now Customer Order Support, you'll play a critical role in supporting our Prime Now customer orders, preparing them for delivery and/or...