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Customer Service Representative

3 months ago


Waterbury, United States Complete Staffing Inc Full time

Customer Service Representative Full Job Description All general order entry duties; enter and maintain customer purchase orders in CRM Provide timely feedback to customers regarding order status, shipping methods, expedites, etc. Maintain a clean, safe and orderly work place Communicate and follow up on routine matters with internal departments Prepare customer certs/packing slips for Engineering orders Maintain sales orders/part files and records, including technical drawings Process order acknowledgements Answer phones, greet guests Other duties as assigned High school graduate or equivalent with 3 5 years Customer Service in manufacturing environment No Call Center Only Experience, Please Demonstrated ability using Microsoft Office products Ability to read title blocks on drawings/revisions 1-2 years Technical Customer Service/Document Control a plus Excellent communication skills, organized and detail oriented Ability to multi-task, prioritize and manage time effectively Must work well under pressure with a positive attitude Must have a strong sense of responsibility Dependable and trustworthy person Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the companys customer service policies Other duties as requested Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Vision insurance