Customer Service Representative

2 weeks ago


Waterbury, Vermont, United States Darn Tough Vermont Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Darn Tough Vermont Customer Service Team as a Seasonal Customer Service Representative. In this role, you will play a vital part in representing our company and ensuring our customers' needs are met with exceptional service.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Service our Lifetime Guarantee, a fundamental part of our product and brand
  • Help customers select the right Darn Tough socks based on their needs
  • Identify opportunities to improve internal processes and systems
Requirements
  • Education equivalent to a High School Diploma
  • Outstanding communication skills, with the ability to communicate clearly, politely, and professionally
  • Personal computer knowledge with quick and accurate typing skills
  • A genuine desire to help customers and ensure their happiness with the DTV experience
Working Conditions
  • Administrative Office/Call Center environment
  • Flexible nature to manage competing and changing priorities
  • Sitting or standing at a desk for the duration of shift

We value differences and are an honest group of people who work hard. If you like that, we encourage you to apply.



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