Customer Service Representative

4 weeks ago


La Porte, United States La Porte County Public Library Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at La Porte County Public Library. As a key member of our staff, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining a safe and clean environment for our patrons and staff.

Key Responsibilities

  • Apply the Library's Customer Service Standards to create positive customer interactions and experiences.
  • Provide high-quality customer service, including answering customer questions and helping customers find library materials.
  • Assist customers with the use of public computers, personal devices, and basic office equipment.
  • Promote library classes, events, and services to customers.
  • Handle materials, including checking materials in and out, emptying book returns, processing requested items, inspecting, shelving, and shifting materials, and maintaining orderly shelves.
  • Maintain customer accounts, including setting up new customer accounts, making changes to customer information, and reconciling customer accounts.
  • Operate a point-of-sale system and cash handling, including counting, collecting, and recording cash and credit transactions.
  • Create a safe and clean environment for customers and staff.
  • Apply the Code of Conduct policy consistently with all customers.
  • Abide by established policies and procedures.

Requirements
  • You have a high school diploma or equivalent and specialized training applicable to the position.
  • You have previously worked in customer service for one year.
  • You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willing to learn new technologies.
  • You have cash handling experience using a cash drawer, register, and credit card machine.
  • You welcome working with all people from your community.
  • You are positive, adaptable, and forward-thinking.
  • You display appropriate demeanor at all times, including dress, body language, and facial expressions.
  • You can organize materials alphabetically and numerically.

Physical Requirements/Work Environment
  • Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions.
  • Mobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using a cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials.
  • Vision abilities include: close, distance, color, peripheral vision, and depth perception.
  • You must be able to respond to fire alarms, warning sirens, and phone pages.


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