Cocktail Server

3 weeks ago


New York, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

As a Cocktail Server at New York-New York, you'll be the face of exceptional hospitality, delivering WOW-worthy experiences with your friendly demeanor and top-notch service. By attentively understanding and anticipating guests' unique preferences, you'll create moments of joy and delight that make every visit unforgettable and leave a lasting impression long after they've left the casino floor.

STARTING RATE: $13.5903/hour plus tips

THE DAY-TO-DAY:

  • Take Orders: Efficiently take drink orders from guests across the casino floor and sports book, using both automated dispensing systems and traditional bar service techniques.
  • Prepare and Serve Cocktails: Quickly and accurately prepare and serve cocktails, ensuring perfect garnishing before delivering them to guests in all designated areas.
  • Verify Age: Check IDs to verify guests' age before serving alcoholic beverages, ensuring compliance with legal requirements and responsible service practices.
  • Know the Menu: Maintain a thorough understanding of the menu, including liquor brands, beers, non-alcoholic options, and specialty cocktails available throughout the casino and sports book.
  • Enhance Guest Experience: Stay updated on hotel services, amenities, local attractions, and activities to provide accurate information and enrich the guest experience in all service areas.
  • Manage Shifts: Perform opening and closing duties such as organizing cocktail napkins, restocking supplies, checking cleanliness, and ensuring service areas are ready across the casino floor and sports book.
  • Handle Complaints: Address guest complaints promptly and effectively, escalating issues to management or security as needed, and reporting any unusual events or concerns in any service area.
  • Additional Duties: Perform other job-related tasks as required.
MINIMUM REQUIREMENTS:
  • Work Schedule: Work varied shifts, to include weekends and holidays.
THE IDEAL CANDIDATE:
  • Cocktail Experience: Proven expertise in crafting and serving a variety of cocktails with precision and flair.
  • Liquor and Alcohol Knowledge: In-depth knowledge of various liquors, spirits, wines, and cocktails, with the ability to recommend and serve beverages that enhance the guest experience.
  • Customer Service Skills: Strong customer service background, with the ability to create personalized experiences and address guest needs promptly and professionally.
  • POS System Proficiency: Experience using Point of Sale (POS) systems for order entry, payment processing, and managing transactions efficiently.
  • Resort/Casino Experience: Familiarity with the dynamics of working in a resort or casino environment, adept at managing high-energy guest interactions.
THE PERKS & BENEFITS:
  • Wellness Incentives: Programs designed to support your physical and mental health.
  • Employee Discounts: Access to discounts on hotel stays, dining, retail, entertainment, and with company partners for travel, electronics, and more.
  • Free Meals: Complimentary meals provided in our employee dining room.
  • Free Parking: Free parking available both on and off shift.
  • Development Opportunities: Access to professional and personal development programs, networking events, and community volunteer opportunities.


Are you ready to JOIN THE SHOW? Apply today
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