Customer Service Representative

1 month ago

Holstein, United States Iowa State Bank Inc Full time

Job Type

Full-time

Description

The Customer Service Representative is responsible for providing exceptional customer service regarding daily banking transactions such that customer's banking needs are met, and expectations are exceeded. CSR will assist customers with inquiries and problem resolutions in accordance with Iowa State Bank's policies, standards and regulations. Every transaction should be viewed as an opportunity for new business development by making the customer aware of any product or service that may be of benefit to them. In addition to one-on-one contact, customer referrals will be made on an on-going basis as an integral part of the sales process, enabling Iowa State Bank to further develop relationship banking.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handle customer transactions including but not limited to account deposits, withdrawals, loan payments, cashing checks, check deposit hold, cash advances, stop payments, gift cards, and issue Cashier's Checks.
  • Buy and sell money to other tellers and vault
  • Balance drawers daily and vault money as needed with no errors
  • Complete regulatory reporting forms as needed
  • Answers telephone calls to assist customers with questions or requests and/or transfer calls to appropriate personnel
  • Prepare statements for mailing to customers
  • Perform teller duties within the Drive-Up Window and participate in the late-night rotation schedule.
  • May be asked to travel to other branch locations to assist in teller duties as needed to ensure adequate coverage.
  • Accepts other responsibilities as assigned to help embrace ISB's values
Other Duties
  • Will have extensive contact with the public and conduct relationships in a manner that will enhance the overall professional image and marketing efforts of the agency and bank.
  • Participate in outside civic activities that enhance the agency, bank and personal growth.
To perform the job successfully, the following competencies should be demonstrated:
  • Customer Service - respond to both internal and external clients by taking ownership of customer issues and placing priority on client follow-up in a timely and courteous way.
  • Communication - must be able to communicate thoughts clearly, both orally and written. Must be able to communicate effectively with co-workers and clients. Listens and gets clarification.
  • Initiative and Independence - seeks out new tasks and opportunities to expand abilities and solve problems. Ask for and offers help when needed. Demonstrates enthusiasm, independence and persistence to solve problems.
  • Time management - completes work and training according to established timelines. Able to prioritize to make best use of time for high priority tasks.
  • Adaptability - Flexible and open to change; sees it as an opportunity.
  • Technology systems - Must understand the day-to-day processes for systems as they apply to the job.
  • Teamwork - Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Contributes to a positive team spirit. Supports everyone's efforts to succeed. Can be depended on to complete assigned tasks in an accurate and timely manner.
  • Professionalism - is punctual in reporting for work. Reports hours worked and time off using current payroll system. Projects a professional image in dress, manner, communication and focus.
  • Organizational Support - Follows policies and Procedures. Completes required training in advance of deadlines. Attends staff and training sessions as required. Supports organization's goals and values. Respects diversity.
  • Safety and Security - Follows opening and closing procedures as detailed in the Security program. Follows bank procedures for safety of bank, co-workers, and clients.
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
  • While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, and sit.
  • The employee must occasionally lift and/or move up to 20 pounds.
  • The vision abilities required to perform this job include close vision.

Noise level in the work environment is usually moderate.

Iowa State Bank is an Equal Opportunity Employer. This job description does not constitute a contract of employment; the bank may exercise its employment-at-will rights at any time.

Salary Description

$16-19 depending on experience

  • Customer Engagement Representative

    4 days ago

    New Holstein, Wisconsin, United States Advantage Toyota of River Oaks Full time

    About Advantage Toyota of River OaksAt Advantage Toyota of River Oaks, we prioritize creating a remarkable workplace for our team members, recognizing that they are our most valuable asset. Our dedicated employees have contributed to our success, earning us numerous accolades and industry recognition. If you seek a role that offers substantial career...

  • Full-Time Floating Customer Service Associate

    3 months ago

    Holstein, United States United Bank of Iowa Full time

    Job DescriptionJob DescriptionAs a member of the UBI team, this position provides a variety of customer service functions in a friendly, courteous and capable manner, and deals with the customer on a one-on-one basis. This position will be responsible for general teller functions, such as: cashing checks, taking deposits, balancing daily transactions and...

  • IT Service Desk Technician II

    3 weeks ago

    Holstein, United States VT Industries Full time

    DescriptionPosition Description Overall Responsibilities: The Service Desk Technician's role is to provide an advanced level of support for end-users within the organization's desktop and manufacturing computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal...

  • Customer Acquisition Manager

    12 hours ago

    New Holstein, Wisconsin, United States Advantage Toyota of River Oaks Full time

    Job OverviewAt Advantage Toyota of River Oaks, we are committed to creating a dynamic work environment that fosters growth and development for our employees. As a key member of our team, you will play a vital role in driving sales growth and customer satisfaction.Key ResponsibilitiesAssist customers with scheduling appointments and updates on vehicle...

  • Car Sales Representative

    12 hours ago

    New Holstein, Wisconsin, United States Ed Napleton Auto Group Full time

    What We Offer:Competitive Compensation Package: Earn a six-figure salary with our highly competitive pay plans.Comprehensive Training: Receive paid training to help you succeed in your role.Career Advancement Opportunities: Grow and develop your career with opportunities to become a Finance Manager, Sales Manager, or General Sales Manager.Benefits Package:...

  • Territory Sales Manager

    3 weeks ago

    Holstein, United States VT Industries Full time

    Description The Territory Sales Manager for the Architectural Wood Door Division will represent VT Industries in a positive businesslike manner within the assigned territory with customers, architects, building owners, and industry influencers to achieve business objectives, meet sales plans, and increase market share. The region encompasses Tennessee,...

  • Territory Sales Manager

    3 weeks ago

    Holstein, United States VT Industries Full time

    Description The Territory Sales Manager for the Architectural Wood Door Division will represent VT Industries in a positive businesslike manner within the assigned territory with customers, architects, building owners, and industry influencers to achieve business objectives, meet sales plans, and increase market share. The region encompasses Tennessee,...

  • Territory Sales Manager

    3 weeks ago

    Holstein, United States VT Industries Full time

    Description The Territory Sales Manager for the Architectural Wood Door Division will represent VT Industries in a positive businesslike manner within the assigned territory with customers, architects, building owners, and industry influencers to achieve business objectives, meet sales plans, and increase market share. The region encompasses Tennessee,...

  • Business Development Representative

    19 hours ago

    New Holstein, Wisconsin, United States Advantage Toyota of River Oaks Full time

    Job OverviewAt Advantage Toyota of River Oaks, we are committed to creating a dynamic work environment that fosters growth and development for our employees. As a key member of our team, you will play a vital role in driving sales growth and customer satisfaction.Key ResponsibilitiesSales and Customer Engagement: Assist customers with scheduling...

  • Territory Sales Manager

    3 weeks ago

    Holstein, United States VT Industries Full time

    DescriptionThe Territory Sales Manager for the Architectural Wood Door Division will represent VT Industries in a positive businesslike manner within the assigned territory with customers, architects, building owners, and industry influencers to achieve business objectives, meet sales plans, and increase market share. The region encompasses Tennessee,...

  • Food Service Cashier

    4 days ago

    New Holstein, Wisconsin, United States Compass Group Careers Full time

    Job OverviewCompass Group is seeking dedicated individuals for the role of CASHIER/FOOD SERVICE WORKER. This position is essential in ensuring a smooth dining experience for our customers.Key ResponsibilitiesFood Preparation: Assist in preparing a variety of food items, including meats, vegetables, baked goods, and desserts, while also supporting catering...

  • Food Service Cashier

    1 week ago

    New Holstein, Wisconsin, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking dedicated individuals for the role of Food Service Cashier. This position involves engaging with customers and providing excellent service in a dynamic dining environment.Key ResponsibilitiesFood Preparation: Assist in the preparation of various food items, including meats, vegetables, and baked goods, while also...

  • OTR Class A CDL Truck Drivers

    4 days ago

    New Holstein, Wisconsin, United States Truck Driver Jobs in America Full time

    About UsLCL Bulk Transport is a family-owned business that has been a leading provider of bulk transportation services for over 90 years.We specialize in hauling food-grade products, such as chocolate, sweetener, and oils, for some of the largest manufacturers in the US.Our mission is to provide exceptional service to our customers by being committed to...

  • Food Service Manager

    23 hours ago

    New Holstein, Wisconsin, United States Homestead Health Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Dietary Cook to join our team at Homestead Health Services. As a Dietary Cook, you will be responsible for preparing and serving high-quality food to our residents in accordance with our center's standards and procedures.Key ResponsibilitiesPrepare and cook meals in accordance with our center's menu...

  • Sales and Marketing Coordinator- Senior Living

    1 month ago

    Holstein, United States Jaybird Senior Living Full time

    About the Company: There are jobs - and then there are careers.At Jaybird Senior Living, we offer team members the chance to do the kind of work that is meaningful and makes a difference every day. We are looking for people who live our mission of demonstrating exemplary red carpet service in all we do. The opportunity to grow, challenge yourself, and learn...

  • Food Service Cashier

    3 days ago

    New Holstein, Wisconsin, United States Compass Group Careers Full time

    Job OverviewWe are seeking dedicated individuals for the role of Food Service Cashier. This position is available in both full-time and part-time capacities.LocationJoin us in enhancing the dining experience in educational settings.Work ScheduleFlexible schedules are offered, typically from Monday to Friday, during daytime hours. Specific details will be...

  • Sales and Marketing Coordinator- Senior Living

    1 month ago

    Holstein, United States Jaybird Senior Living Full time

    About the Company: There are jobs - and then there are careers. At Jaybird Senior Living, we offer team members the chance to do the kind of work that is meaningful and makes a difference every day. We are looking for people who live our mission of demonstrating exemplary red carpet service in all we do. The opportunity to grow, challenge yourself, and learn...

  • Sales and Marketing Coordinator- Senior Living

    1 month ago

    Holstein, United States Jaybird Senior Living Full time

    About the Company: There are jobs - and then there are careers. At Jaybird Senior Living, we offer team members the chance to do the kind of work that is meaningful and makes a difference every day. We are looking for people who live our mission of demonstrating exemplary red carpet service in all we do. The opportunity to grow, challenge yourself, and learn...

  • Agronomy Sales Internship

    2 weeks ago

    Holstein, United States AgState Full time

    Agronomy Sales Internship Are you currently pursuing a degree in an Ag related field? Do you have a desire to learn just what it takes to work in Agronomy, interacting with customers and learning the science behind producing a great crop? Join our team TODAY! AgState wants to help you further your education by walking side-by-side with you during your...

  • Manufacturing Positions

    2 weeks ago

    Holstein, United States VT Industries Full time

    DescriptionVT Industries in Holstein, Iowa is a manufacturer of custom Architectural Wood Doors. Current full time opportunities in many areas. Starting wage begins at $19.78.2nd shift differential of $2.003rd shift differential of $2.40.$1,500 Referral Bonus Program.80 PTO Hours After 90 Days of Service.$1,500 New Hire Bonus.Performance Based Pay Raise...