Sales Associate, Part-Time

1 month ago

New York, United States THE METROPOLITAN OPERA Full time

Salary range $16.00-$17.00 hourlySales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Key Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house. Primary Responsibilities:Ability to sell across a variety of product categoriesUnderstand and execute on up-selling and cross-sellingAbility to cultivate high-end customers and patrons, creating sales and membership opportunitiesProvide excellent, engaging and thoughtful customer serviceMaintain a thorough knowledge of Met Shop products and promotions Stay informed of merchandise campaigns, promotions and store activities Actively work to maintain visual displays including accurate signs, price tags, and collectionsRestock and replenish the selling floorKeep the selling area, registers and stock area clean and well maintainedRing on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper mannerStay current with Met Opera productionsAdhere to all policies and programs contained in the Employee HandbookStay informed of store standards, practices and routines and work accordinglyAnswer phones courteously and promptlyAs assigned assist in the training of new sales associatesCommunicate effectively with customers and co-workersMust fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager) Perform other retail associate duties as directed including but not limited to receiving merchandise, preparing orders for shipment, performing cycle counts and/or other activities needed to operate the store and web businessQualification and Skill Requirements:Excellent selling skillsStrong math skills - with a knowledge of retail math desiredA love of the opera and a strong knowledge of opera composers, performers, works and recordings (preferred but not necessary)Friendly, outgoing, professional personalityPrior experience in retail (music, luxury preferred)Excellent customer service skillsExcellent communication skillsExcellent written skillsAbility to work flexible hoursPhysical Demands:Selling floor work environment Ability to lift up to 25 lbs. $16 - $17 an hourThe Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

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