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Summer 2024: Client Service Associate

2 months ago


Woonsocket, Rhode Island, United States Business Development Firm Full time


We are looking for an enthusiastic and sports-oriented individual to become part of our team as a Customer Support Specialist. In this vital role within our customer service division, you will be instrumental in providing outstanding assistance to our clients. Ideal candidates will possess a competitive nature, strong communication abilities, and a passion for delivering excellent service. This position offers a fantastic opportunity to collaborate with a team of dedicated professionals and leverage your customer support skills.

Key Responsibilities of the Customer Support Specialist:

  • Interact with clients, offering tailored support and swiftly addressing inquiries.
  • Guide customers with product suggestions, order placements, and tracking details.
  • Identify and resolve customer challenges, escalating issues when necessary to ensure quick resolutions.
  • Deliver updates and information regarding products and services.
  • Maintain precise customer records and uphold data accuracy within the CRM platform.
  • Work closely with internal teams to resolve customer issues, manage returns/exchanges, and ensure efficient order processing.
  • Stay informed about industry trends, competitive products, and market developments to enhance customer service.