Voice Technician

4 weeks ago

New York, United States Blackbox Full time
Job Description

Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. Cisco, Unify, Zoom, NEC

Responsibilities:
  • Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
  • Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.
  • Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
  • Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
  • Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.
  • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
  • Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
  • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
  • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
  • Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
  • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
  • Achieve performance targets established by leadership for applicable Key Performance Indicators.
  • Perform other duties as assigned by management.
Education/Experience Requirements
  • Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
  • Minimum 2+ years' experience with Unified Communications (UC) systems.
  • Industry and manufacturer specific certifications preferred (examples: Cisco CCNA Voice/Network Certified, Microsoft MCSE, Avaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE).
  • Proven ability to install, service, program, test and troubleshoot UC systems.
  • Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
  • Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
  • Familiarity of PBX and other Legacy Voice products.
  • Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.
  • Valid driver's license and ability to safely drive company vehicles.
Physical Requirements
  • Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exert force equivalent to lifting up to approximately 100 pounds.
  • Vision: Requires the ability to perceive the nature of objects by the eye.
  • Near Acuity: Clarity of vision at 20 inches or less.
  • Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet.
  • Far Acuity: Clarity of vision at 20 feet or more.
  • Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point.
  • Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
  • Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus.
  • Color Vision: Ability to identify colors.
  • Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills.
  • Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand; and walk. The incumbent is occasionally required to climb or balance; and stoop, kneel, crouch, or bend.

#LI-AG1

About Us

What's in it for You?

Joining Black Box means you'll have the opportunity to work on exciting, highly visible projects with our customers. You'll get to know large and small organizations across the world and work to deliver best in class IT solutions. You'll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you'll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

  • Data Center Cabling Installer

    2 months ago

    New Albany, United States Next Level Technician Full time

    Job DescriptionJob Description Next Level Technician is looking to hire full-time Data Center Cable Installers. If you are looking for your next long term position, NLT works with the top clients in the nation that do Low Voltage work in data centers, commercial and industrial environments.As a BICSI certified training facility, equipment rental and...

  • NOC Technician

    1 week ago

    New York, United States Skywire Networks Full time

    Skywire Networks/Xchange Telecom is one of the most active and fastest-growing Internet and Network Service Providers in New York City with more than 2,000 lit buildings, 50 neighborhood hubs and relays, and a near-net footprint exceeding 350,000. We sell Ethernet Private Lines, Internet Services, and hosted voice services to both businesses and residential...

  • Voice/Data/Video Technician

    2 weeks ago

    York, United States IB Abel Inc Full time

    Job DescriptionJob DescriptionSalary: If you need any assistance with the application process, please notify IB Abel's Human Resources Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Position Overview: This is a full-time Union position and is responsible...

  • Voice/Data/Video Technician

    4 weeks ago

    York, United States IB Abel Inc Full time

    Job DescriptionJob DescriptionSalary: If you need any assistance with the application process, please notify IB Abel's Human Resources Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Position Overview: This is a full-time Union position and is responsible...

  • Network Operations Center Technician

    2 months ago

    New York, United States Skywire Networks Full time

    Skywire is currently looking for Network Operations Technicians for their NOC (Network Operations Center). This NOC Technician will support Skywire’s customer base through daily proactive monitoring of voice, data, and fixed-wireless systems and run point for first-tier problem resolution for down nodes and/or services.Primary Responsibilities:Primary...

  • Network Operations Center Technician

    1 month ago

    New York, United States Skywire Networks Full time

    Skywire is currently looking for Network Operations Technicians for their NOC (Network Operations Center). This NOC Technician will support Skywire’s customer base through daily proactive monitoring of voice, data, and fixed-wireless systems and run point for first-tier problem resolution for down nodes and/or services.Primary Responsibilities:Primary...

  • Assembly Technician

    2 months ago

    New York, United States Persistent Systems LLC (New York) Full time

    Job Description & Responsibilities We're looking for an Assembly Technician with prior experience in electromechanical assembly or similar skills; particularly with cable making. You will join a team of technicians at our New York City headquarters who are responsible for all final assembly of our industry-leading Wave Relay products. Successful technicians...

  • Assembly Technician

    1 month ago

    New York, United States Persistent Systems LLC (New York) Full time

    Job Description & Responsibilities: Were looking for an Assembly Technician with prior experience in electromechanical assembly or similar skills; particularly with cable making. You will join a team of technicians at our New York City headquarters who are responsible for all final assembly of our industry-leading Wave Relay products. Successful technicians...

  • Assembly Technician

    3 weeks ago

    New York, United States Persistent Systems LLC (New York) Full time

    Job Description & Responsibilities: Were looking for an Assembly Technician with prior experience in electromechanical assembly or similar skills; particularly with cable making. You will join a team of technicians at our New York City headquarters who are responsible for all final assembly of our industry-leading Wave Relay products. Successful technicians...

  • Low Voltage Cable Technician

    2 weeks ago

    New York, United States Etech7 Full time

    Company Description ETech 7 is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state of the art software and world class service, ETech 7 strives to deliver affordable and reliable solutions for all your technology needs. ETech 7 is an innovative communication cabling company with...

  • Low Voltage Cable Technician

    3 weeks ago

    New York, New York, United States Etech7 Full time

    Company DescriptionETech 7 is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state of the art software and world class service, ETech 7 strives to deliver affordable and reliable solutions for all your technology needs.ETech 7 is an innovative communication cabling company with...

  • Assembly Technician

    1 month ago

    New York, United States Persistent Systems LLC (New York) Full time

    Job Description & Responsibilities We're looking for an Assembly Technician with prior experience in electromechanical assembly or similar skills; particularly with cable making. You will join a team of technicians at our New York City headquarters who are responsible for all final assembly of our industry-leading Wave Relay products. Successful technicians...

  • Production Technician

    2 months ago

    New York, United States TFP1 Inc dba Total Fire Protection Inc Full time

    Job DescriptionJob DescriptionTotal Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth. The Production Technician will be directly responsible to perform all functions associated with inventory maintenance, fire extinguisher...

  • Travel Radiology Technician

    2 days ago

    New York, NY, United States OneStaff Medical Full time

    OneStaff Medical is seeking a travel Radiology Technician for a travel job in New York, New York. Radiology Technician ~ Discipline: Allied Health Professional ~ Shift: 8 hours ~ Employment Type: Travel X-ray Technicians use cutting-edge imaging methods to visualize the inside of the human body. The pictures they create help physicians to diagnose...

  • Environmental Technician

    1 month ago

    New York, United States H2M architects + engineers Full time

    H2M architects engineers a multidiscipline architectural, engineering, environmental consulting firm in Melville, NY and New York City seeks an Environmental Technician [PT] . As an Environmental Technician, you will be responsible for assisting with sampling, testing and inspections for asbestos surveys, reviewing and understanding site plans, completing...

  • Fire Alarm Technician

    2 months ago

    New York, United States PyroSignal & Suppression Inc. Full time

    Job DescriptionJob DescriptionPyroSignal & Suppression Inc. is looking for to for several Fire Alarm Technicians2 Years of Fire Alarm experience is preferred. "Experience" considered but not limited to: programming, troubleshooting, inspections, servicing of various fire alarm systems and panels.Preferred experience for mid to upper range salary...

  • Network Technician I

    1 week ago

    New York, United States PLANIT Group Full time

    PlanIT Group is hiring a Network Technician in NYC! Apply today! Responsibilities: The patching cabling between network equipment and customer's network The installation of power cables from equipment to power supply in rack/cabinet/closet The installation, troubleshooting and de-installing network equipment Install/swap out devices (e.g., phone,...

  • Travel Radiology Technician 2,255 per week

    2 weeks ago

    New York, New York, United States OneStaff Medical Full time

    OneStaff Medical is seeking a travel Radiology Technician for a travel job in New York, New York. & RequirementsSpecialty: Radiology TechnicianDiscipline: Allied Health ProfessionalStart Date: 08/19/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Travel X-ray Technicians use cutting-edge imaging methods to visualize the inside of...

  • Audio Visual Technician

    2 weeks ago

    New York, United States Gotham Technology Group Full time

    Job Title: Voice & AV AnalystLocation: New York, NYSalary: 60-80kResponsibilities:Set up and install media equipment such as LCD projectors, speakers, TVs, video monitors, and cameras. They also set up additional support AV tools like equipment racks. Additionally, complete electrical wiring, programming, and basic construction. Setup and alter room...

  • Travel Radiology Technician

    1 month ago

    New York, United States OneStaff Medical Full time

    OneStaff Medical is seeking a travel Radiology Technician for a travel job in New York, New York. Job Description & Requirements Specialty: Radiology Technician Discipline: Allied Health Professional Start Date: 08/05/2024 Duration: 13 weeks 35 hours per week Shift: 8 hours Employment Type: Travel X-ray Technicians use cutting-edge imaging methods to...