Business Development Center Customer Care Specialist

Chapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. **Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated.** We are looking for passionate, talented professionals who want to be part of a fast-paced environment, which embraces career advancement, collaboration, and superior performance. Come join our team

**We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. We welcome individuals with experience but are also willing to train our next superstar We have an in-house training team who is dedicated to your success. In this role, you will be responsible for following up with customers who are interested in a new/pre-owned vehicle. Your focus will be setting up a time for them to come in and meet with one of our internet sales managers.**

**Job responsibilities include, but are not limited to:**

* Utilize CRM tracking system daily

* Respond quickly to internet, phone and live chat inquiries using email, phone and texting in a professional manner

* Generate sales appointments by means of proactive outbound prospecting and lead activity management

* Interact with customers to identify their individual needs and opportunities for new/ used cars sales presentations

* Handle incoming phone leads

* Check email frequently and respond to inquiries in a timely manner

* Follow up with leads that are not ready to make an appointment or are a no-show

* Deliver inquiries/messages intended for other sales personnel and departments promptly

* Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM

* Complete phone calls as assigned by the BDC Manager

* Attend product and sales training as requested by BDC

* Attend sales meetings

* Maintain a professional appearance

* Stay informed about new products, features, accessories, etc., and their benefits to customers

**Desired Skills, Qualifications, and Experience:**

* Team player attitude

* Enthusiastic personality

* Prompt and courteous

* At least one previous role in the customer service industry preferred

* Must be available to work nights and weekends

* Must have strong typing skills

* Strong interpersonal skills, in-person and over the phone

* Eager to learn dealership best practices and advance customer service skills

* Strong verbal and written communication skills a MUST

* Possess clean driving record and valid drivers license

* **Willing to submit to a pre-employment background check and drug screening**

**Our rewarding culture**

Chapmans Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman youll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.

**Our attractive benefits package**

We take care of our people with industry leading benefits which allows us - and you - to continue being amazing We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).

**Apply for Business Development Center Customer Care Specialist**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation (optional)Military Experience Yes No In the event that I become employed with Chapman, I will comply with all rules and regulations of the Company. I understand that the Company requires me to submit to a drug test prior to employment, as well as at any time during my employment to the extent permitted by law, and that any offer of employment is conditioned upon my successfully completing such drug test. I consent to the disclosure of the results of such test to the Company. I also understand that should I decline to submit to a pre-employment drug test, my application for employment may be rejected. I also understand that bonding may be a condition of hire. If it is, then I will be so advised either before or after hiring and a bond application will be completed. I understand that the Company may investigate my driving record and my criminal records and that an investigative consumer report may be prepared whereby information is obtained through personal interviews with my personal references and others with whom I am acquainted. This inquiry may include information as to my character, as well as general and personal reputation. I understand that I have the right to make a written inquiry within a reasonable period of time to receive additional information about the nature and scope of any such investigation. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all information pertinent to my employment with them. In addition to authorizing the release of any information regarding my employment, I hereby fully waive any rights or claims I have or may have against my former employers, their agents, employees and representatives, as well as other individuals who release information to the Company, and release them from any and all liability, claims, or damages that may directly or indirectly result from the use, disclosure or release of any such information by any person or party, whether such information is favorable or unfavorable to me. I authorize the persons named herein as personal references to provide the Company with any pertinent information they may have regarding myself. I also acknowledge that the Company promotes a voluntary system of alternative dispute resolution that involves binding arbitration to resolve all disputes that may arise out of the application process and employment context. Because of the mutual benefits (such as reduced expense and increased efficiency) which private binding arbitration can provide both the Company and myself, I voluntarily agree that any claim, dispute, and/or controversy which would otherwise require or allow resort to a court or other governmental dispute resolution forum, between myself and the Company (or its owners, directors, officers, managers, Members, agents, and parties affiliated with its employee benefit and health plans) arising from, related to, or having any relationship or connection whatsoever with my seeking employment with, employment by, or other association with the Company, whether based on tort, contract, statutory or equitable law, or otherwise (with the ex