Customer Care Specialist I

2 weeks ago


Fayetteville, United States Lumen Technologies Australia Pty Full time

**Customer Care Specialist I - OH**

**Location:** MANSFIELD, OH, US, 44907 **About Lumen**

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

****The Role****

The Customer Care Specialist I is an entry level position that involves providing general written and verbal customer support for both internal and external Lumen customers with single contact resolution.

****The Main Responsibilities****

* Address internal and external customers basic questions such as billing inquires, order status, and validate services and dependencies of order requests

* Collaborate with key stakeholders such as Order Entry, Customer Care Managers, Account Team, Billing and Provisioning to provide best customer experience

* Utilize current systems to properly authenticate customer

* Solve complex customer issues by using provided systems and resources

* Provide technical support and navigation assistance of Lumens customer portal

* Validate customer request type to create Move Add Change order requests for customer

* Provide best in class customer experience utilizing strong written and verbal communication skills focused on resolving the customers concern at 1st point of contact

* Identify and document root cause of customers issue using active listening and strategic questions

* Other duties as assigned

****What We Look For in a Candidate****

**Required:**

* High School diploma or GED or equivalent

* 1+ years of contact center experience

* Strong computer skills with MS Office experience and the ability to navigate multiple systems at once

* Strong written/verbal communication experience

* Strong Customer Service skills

**Preferred:**

* Knowledge of telecommunications/technology industry

Requisition #: 248557

**EEO Statement**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.



  • Fayetteville, United States Sherwin-Williams Full time

    This PART-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend th Customer Service Specialist, Customer Service, Specialist, Store


  • Fayetteville, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Administrative **Requisition Number****:** CUSTO16193 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...


  • Fayetteville, United States FARMERS AND MERCHANTS BANK and The Bank of Fayetteville Full time

    Job DescriptionJob DescriptionWelcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best...

  • Retail Banker Teller I

    Found in: Talent US C2 - 3 days ago


    Fayetteville, United States FARMERS AND MERCHANTS BANK and The Bank of Fayetteville Full time

    Welcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best bank our customers ever do...


  • Fayetteville, United States ZAN MCBRIDE - State Farm Agency Full time

    Job DescriptionJob Description Zan McBride - State Farm Agency is expanding and we are looking for a driven marketing specialist. Insurance experience is not required as we will train the right person with the right skill set. You will be calling potential clients who have requested insurance information, and transferring them to one of our Agency Insurance...


  • Fayetteville, United States ZAN MCBRIDE - State Farm Agency Full time

    Job DescriptionJob Description Zan McBride - State Farm Agency is expanding and we are looking for a driven marketing specialist. Insurance experience is not required as we will train the right person with the right skill set. You will be calling potential clients who have requested insurance information, and transferring them to one of our Agency Insurance...


  • Fayetteville, United States Blessed Oasis Pet Resort Full time

    Job DescriptionJob DescriptionBlessed Oasis Pet Resort in Fayetteville, NC is looking to hire a full-time General Maintenance Worker - Fence Specialist. We pay $20 - $23 per hour, depending on experience, and permit a flexible schedule. The typical schedule is 40 hours a week and ideally Tuesday - Saturday but we are open to a flexible schedule with the...


  • Fayetteville, United States Quipt Home Medical Full time

    Description If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. Let's start with what's important to you. The Benefits..... * Medical Insurance- multiple...

  • Software Engineer I

    5 days ago


    Fayetteville, United States Acuit Development Inc Full time

    SOFTWARE ENGINEER I SUMMARY We are searching for a software engineer to join our team, developing software for our customers around the world. They will work with our clients to design and implement software to meet their changing needs. They will need to be self-motivated and flexible while working in a team environment. This is an opportunity to be a part...


  • Fayetteville, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.Let’s start with what’s important to you. The...


  • Fayetteville, United States Oak Street Health Full time

    DescriptionCompany: Oak Street HealthTitle: Behavioral Health SpecialistRole Description:The purpose of a Behavioral Health Specialist at Oak Street Health is to provide care management services and to provide evidence-based short-term psychotherapy to our patients with behavioral health needs. The Behavioral Health Specialist is a key resource for Care...


  • Fayetteville, United States Coastal Horizons Center Full time

    Job DescriptionJob DescriptionCOASTAL HORIZONS CENTER, INC. - JOB ANNOUCEMENTJOB TITLE: TASC Peer Support Specialist (Community)SUPERVISED BY: TASC PSS SupervisorLOCATION: Cumberland CountyCoastal Horizons Center, Inc. is seeking a qualified Peer Support Specialist (PSS) for our TASC(Treatment Accountability for Safer Communities) Program in the following...


  • Fayetteville, United States Coastal Horizons Center Full time

    Job DescriptionJob DescriptionCOASTAL HORIZONS CENTER, INC. - JOB ANNOUCEMENTJOB TITLE: TASC Peer Support Specialist (Community)SUPERVISED BY: TASC PSS SupervisorLOCATION: Cumberland CountyCoastal Horizons Center, Inc. is seeking a qualified Peer Support Specialist (PSS) for our TASC(Treatment Accountability for Safer Communities) Program in the following...


  • Fayetteville, United States Acosta Group Full time

    **Walmart Retail Specialist** **General Information** **Company:** PRE-US **Location:** FAYETTEVILLE, Arkansas, 72703 **Ref #:** 14114 **Function:** Merchandising **Employment Duration:** Part-time **Description and Requirements** As a Retail Specialist at Premium, you’ll ensure Premium’s client brands stand out at Walmart stores by driving product...

  • Cloud Operations Specialist with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago


    Fayetteville, United States TEKsystems co Allegis Group Full time

    As a Cloud Service Operations Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Cloud Service Operations Specialist joining our team to enable and support customers in cloud-based environments. Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1 support...


  • Fayetteville, United States Ozarks Electric Cooperative Full time

    Job DescriptionJob DescriptionThe schedule for this position entails working four consecutive days followed by four days off. Shifts are from 7 pm to 7 am. POSITION SUMMARYSystem Operators are responsible for system monitoring, communications and control within a continuously operated control center that is responsible for the safe, reliable, and stabile...

  • Health Systems Specialist

    Found in: Lensa US P 2 C2 - 1 week ago


    Fayetteville, United States Veterans Affairs, Veterans Health Administration Full time

    Summary This position reports to the Ambulatory Care Operations Director /Group Practice Manager in the Clinical Operations Service Line. The primary purpose of this position is to provide assistance and support to the Ambulatory Care Operations /Group Practice Manager and to all ambulatory care services in the facility. Responsible for Primary Care, Mental...

  • Mammography Tech I

    1 day ago


    Fayetteville, United States Medquest Associates Full time

    Position Purpose (Mission) As a Mammography Technologist, you will be responsible for the integration of scientific knowledge and technical skills with effective patient interaction to provide quality patient care and useful diagnostic information. This responsibility includes completing scans effectively and efficiently while maintaining the highest...

  • X-Ray Technologist I

    Found in: Lensa US P 2 C2 - 6 days ago


    Fayetteville, United States Pinehurst Surgical Clinic PA Full time

    DescriptionSUMMARY:The Radiologic Tech I (Xray Tech I) is responsible for accurately positioning patients and ensuring that a quality diagnostic image is produced. They work closely with radiologists, the physicians who interpret medical images to either diagnose or rule out disease or injury. 6 hour shiftsPOSITION REQUIREMENTS:Maximize utilization of x-ray...


  • Fayetteville, United States Anderson Merchandisers, L.L.C. Full time

    WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you!Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun?We offer flexible hours, competitive pay, and great benefits for...