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Customer Service Representative
2 months ago
Job Details Job Location Corporate Headquarters - Phoenix, AZ Job Category Customer Service Description Job Summary: This Customer Care Representative is responsible for being the voice and face of our company. The position is a first point of contact for many external callers and new housing inquiries. The role will ensure customer satisfaction by prompt and proper resolution of questions. Our office is located in North Central Phoenix. New employees will complete in office training for approximately 4 - 5 weeks . Additionally, employees will work in office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis, and will be required to come to the office periodically for training and/or meetings. The pay rate for this role is $17.50 per hour. Duties/Responsibilities: Answer incoming phone calls. Take hotel and housing requests from insurance adjusters. Input and maintain accurate records and customer details into our company's computer systems. Performs other related duties as necessary or assigned. Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication. Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system. Performs other duties as necessary or assigned. Qualifications One or more years of Customer Service experience Excellent written and verbal communication skills, with a preferred typing speed of 40 wpm or higher Excellent organizational and time management skills. Proficient in Microsoft Office Suite or similar software. Education and/or Experience: High School Diploma or equivalent required Physical Requirements: Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
