Customer Service Representative

3 weeks ago


Glendale, United States Conair Full time

Description Position at Conair LLC JOB TITLE : Consumer Service Representative/Clerical LOCATION : Glendale, Arizona DEPARTMENT : Consumer Services General Description : Carries out all consumer service activities such as responding to inquiries, processing orders, and handling complaints. Representative Job Functions: Consumer relations; phones, answering consumer questions, problem solving. Maintain complete working knowledge of current operating systems (i.e. AS400, PKMS & SAP) as designated by Corporate guidelines for this position. Analyzing consumer needs and pricing structure for those needs. Computer data/order entry. Track consumer’s calls regarding setup procedure, functional defects, where to purchase current items and inconsistencies between models and printed materials. Issue Service Notification to authorize consumer returns. Cancel individual Service Notifications that have remained inactive for a period of three (3) months. Respond to consumer’s incoming voice mail within 24 hours. Write manual orders for “non-stock” merchandise. Key in “see comments” orders for instruction booklets to be mailed to consumers. Education: High school or GED Equivalent Skills: Excellent oral and written communication skills are required. Must get along with others, be dependable, flexible, a self-starter, follow directions, and be able to work unsupervised. Experience: 1 year telephone experience in a customer service environment. 1 year general office experience. #J-18808-Ljbffr



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