Senior Program Manager, ERP
4 weeks ago
This role will support the successful delivery of the overall ERP transformation program through the implementation & management of program metrics, reporting cadence, risks and issues identification, and escalation. This role will facilitate cross-track level operational processes, execution, and continuous improvement in program delivery (inclusive and beyond core ERP scope).
Main Responsibilities:
- PMO Management.
- Build out standard status reporting.
- Roll out reporting to the project team.
- Build overall governance framework- includes program, template, and deployment governance.
- Construct program decision-making framework.
- Roll out governance framework to the wider community.
- Begin to facilitate and lead the Change Control Board
- Own and facilitate transformation assurance services by external auditors.
- Manage governance of solution
- Drive overall change control process.
- Drive the overall schedule of the program against the agreed-upon timeline, roadmap, and resourcing.
- Manage escalations and raise areas of concern to the Accountable Executive
- Support status meetings, steering committee meetings, etc. (Obeya, Weekly Status, etc.)
- Confirm and establish a cadence of status reporting with the team.
- Confirm and establish a cadence of reporting to the Accountable Executive
- Confirm and establish the risk and issue management process and cadence.
- Own and facilitate transformation assurance services by external auditors.
- Continue to facilitate and lead the Change Control Board
- Collect inputs to the Change Control Board and act as gatekeepers into this meeting.
- Push teams to collect all attributes for each change and verify preparedness for each CCB.
- Continuously driving for standard solutions and minimizing changes, only accepting changes that were imperative.
- Own and facilitate transformation assurance services by external auditors.
- 10+ years combined experience in project management, program management, and PMO implementations.
- Excellent understanding of project and program management tools with a focus on supporting ERP implementation projects.
- Proven process improvement, and data analytics skills.
- Ability to understand and demonstrate knowledge of data mining, statistical, and/or data mining methods and tools.
- Excellent leadership and managerial skills to lead/manage matrix teams in multiple geographies.
- Ability to travel, to be defined based on overall program plan and timelines.
- Bachelor's degree in business administration, project management, or operations required; PMI Project Management Professional certification preferred.
- Adept at working in a matrix project structure, providing support to multiple teams.
- Experience working across multiple levels of an organization and can present succinct messages to leadership but also has the patience to understand details from team members.
- Ability to drive consensus and resolve conflicts across multiple parties.
- Performs project management of program, in line with the company's Software Development Lifecycle (SDLC) process.
- Ability to work with external auditors in the application of transformation assurance services.
Key Skills:
- Problem Solver
- Great attention to detail
- Excellent Analysis skills
- Open to Change
- Remarkable Leadership/ Interpersonal Skills
- Pro-active Team Player
- Enquiring, Questioning and Inquisitive
- Good Communication Skills - written and verbal.
- Self-Starting and easily gains respect & co-operation.
- Customer facing, both external and internal Customer
- Ownership, initiative, proactive behavior, and positive approach (can-do attitude)
- Proven experience with complex planning, forecasting and product lifecycle programs.
- Proven people skills required.
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