Front Desk/Client Services Representative

4 weeks ago

Boca Raton, United States Therapeutic Oasis Full time

Front Desk / Client Services Representative

Part-time position in Boca Raton (18-30 hrs/wk)

We are seeking a compassionate, outgoing individual for the Front Desk/Client Service Representative position at our therapy office located in Boca Raton.

The Front Desk/Client Service Rep is responsible for welcoming Clients into our office with warmth and compassion and facilitating the scheduling and payment processes. This position requires a solid understanding of office administration, superior communication skills, and a commitment to providing compassionate care to our clients. Excellent growth opportunity for the right individual.

INTERESTED CANDIDATES MUST SUBMIT A RESUME AND COVER LETTER DETAILING WHY YOU ARE INTERESTED IN THE POSITION.

JOB DETAILS

  • Create and maintain a warm and welcoming environment for Clients, visitors and Team
  • Warmly greet all Clients and visitors
  • Direct clients on campus
  • Open and close building at the scheduled time
  • Assume responsibility for the daily care and upkeep of lobbies, restrooms and all public areas
  • Help Clients schedule and coordinate appointments
  • Assist Clients with completing necessary paperwork and forms
  • Assist Clients in paying for Oasis services
  • Facilitate Client-Therapist Communication
  • Communicate essential Client information to other Team Members
  • Manage calls, take messages and retrieve voicemail
  • Distribute faxes and mail as required
  • Safeguard clients Protected Health Information as required by HIPAA and Therapeutic Oasis Policies and Procedures
  • Maintain updated client information including addresses, phone numbers and insurance plans
  • Scan Client paperwork to EHR
  • Be familiar with Therapeutic Oasis Emergency Operation Policies and Procedures
  • Assist and support other Team Members in their efforts to provide exceptional service and care to every Client
QUALIFIED CANDIDATES MUST
  • Demonstrate professionalism and compassion in all aspects of their presentation
  • Have 2 or more years customer service and/or medical office experience
  • Possess excellent writing and communication skills
  • Possess excellent computer skills
  • Effectively organize and manage multiple tasks
  • Be highly skilled in Microsoft Word
  • QuickBooks experience a plus
  • Knowledge of insurance billing a plus
  • Be authorized to work in the United States
  • Be willing to work occasional shifts in the Jupiter office


We are a team of passionate, caring individuals who strive to provide the highest caliber of care to our Clients. The Oasis family has a reputation for caring and professional excellence in the mental health and wellness communities. Spend your day working in an environment where personal growth is encouraged, work-family balance is respected, mindfulness and creativity are emphasized, and where you are valued for your contributions.

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