![Williams Lea](https://media.trabajo.org/img/noimg.jpg)
Records Manager
1 month ago
Records Manager - Mon - Fri 8am-5pm
Williams Lea is hiring for a Records Manager for our Philadelphia office to work Monday to Friday 8:00 am to 5:00 pm
Pay:
$71,000/year
Benefits:
Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts
Job Duties:
Establish the quality of service delivery across the portfolio of accounts
Implement standardized processes for all aspects of operations
Track operational controls and ensure management information reporting requirements are fulfilled
Accomplish action items from account plans
Maintain continuous communication between operations and client services
Follow delegations of authority for operations team
Partner with functional teams, adhering to corporate policies, controls, and reporting
Manage staff performance, development goals, business objectives, priorities, and feedback
Promote a culture of high performance and continuous improvement
Investigate and resolve client escalated issues
Manage performance metrics against contract/target metrics
Provide clear communications regarding target metrics/expectations to the team
Escalate operational, compliance, and financial risk areas
Manage staff selection, induction, development, retention, motivation, and performance
Establish a structured succession plan for key roles
Support new business implementation
Cascade key business messages down to the associate level
Share knowledge and best practices within management teams
Ensure operational processes stay within budgets and timelines
Provide training, development opportunities, and mentoring role for direct reports
Compilation and issue of monthly client billing
Manage staff allocation through scheduling, cross-training, and fostering teamwork
Job Qualifications:
Bachelor’s degree or equivalent experience
Over 5 years’ experience as a leader and manager in a customer service environment
Demonstrated record of implementing solutions for poor contract performance
Excellent client service skills
Experience in delivery and management of complex multi-service solutions
Minimum of two years of successful financial management
About Williams Lea:
Williams Lea has been driving progress for over 200 years. Our employees are experts in delivering efficient business processes in complex environments. We combine technology with expertise to help businesses thrive in a digitized world.
Williams Lea provides equal employment opportunities and is a drug-free workplace.
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