Care Support Specialist I

1 month ago

Springfield, United States FREEDOM CARE , LLC Full time

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

  • Here For You (An attitude of service, empathy, and availability)
  • Own It (Drive and ownership)
  • Do the Right Thing (High integrity)
  • Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others We are looking for a Care Support Specialist I for our Care team in Missouri.

This is a hybrid role with a required commute of 2-3 days per week into our Springfield, MO office.

Department & Position Overview:

Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Every Day You Will:
  • Manage an assigned client caseload
  • Adhere to a revolving monthly client service and compliance standard
  • Direct point-of-contact for enrolled client member questions, inquiries or concerns
  • Experience with data input, case review and building rapport and confidence with clients
  • Adept at multitasking, excellent communication (written and verbal) and organization skills
Ideal Candidate Will Possess:
  • Must be able to commute into Springfield, MO office 2-3 times a week, as this is a hybrid role
  • Proven Exceptional Customer Service
  • Must have poise and patience when dealing with customers
  • 2 years of previous experience in a similar position preferred
  • Motivation to meet and/or exceed case management targets or metrics
  • Previous medical field experience and/or case management, a plus
  • Excellent written and verbal skills
  • Proficient computer and phone knowledge
  • Bilingual in Spanish or other languages desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Salary Range

$16-$20 USD

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