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Client Services Specialist
1 month ago
Job Title: Client Services Specialist Location: Wilmington, NC 28403; Carolina Beach, NC Job Description: Associa is currently looking for a Client Services Specialist to join our Rhome team in Wilmington, NC. The Client Services Specialist plays a pivotal role in ensuring an exceptional customer service experience for a professional property management company. This multifaceted position involves managing the reception area, coordinating administrative tasks, and ensuring exceptional client experiences. The Client Services Specialist will maintain office functionality and serve as a liaison between clients, residents, and internal departments. The Client Services Specialist is responsible for upholding high service standards, resolving issues efficiently, and contributing to the overall efficiency and professionalism of the company's operations. What do we offer? Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest. How will you make an impact? The Client Services Specialist helps the company grow by: Answering incoming email inquiries Assisting incoming calls and walk-in traffic Showing properties to prospective tenants when needed Assisting with new tenant move-ins Assisting vendors checking out keys Assisting our showing agents, ensuring a seamless experience for clients Overseeing daily mail distribution (post mail, take outgoing mail to box, sort and deliver incoming mail, maintain postage meter supplies and funds) Delivering and installing property yard signs as needed Photographing and/or video properties as needed Assisting with special projects as needed Requirements: Strong organizational skills Strong self-initiative but capable of collaborating in a group setting Exceptional customer service skills Ability to manage various tasks and responsibilities Proficient in customer service software and CRM systems Company Description: With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com . #J-18808-Ljbffr
