Customer Services Representative
4 days ago
East Falls: 4341 Ridge Avenue, Philadelphia, PA 19129 Work Days and Expected Hours: Monday - Thursday: 9:00 AM - 4:00 PM Friday: 9:00 AM - 6:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the customer and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Duties and Responsibilities: Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers. Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Demonstrates knowledge of Consumer Bank Customer Service Expectation & offers each customer exceptional customer service as outlined by Branch Management. Applies a combination of knowledge of the Customer Service Information Inquiry Computer Systems, service skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following: Utilizing Computer Inquiry System to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect customers and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification). Accepting deposits, verifying endorsements, and issuing receipts. Accepting checks or coupons for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization. Accepting savings deposits and withdrawals and performing related duties. Providing additional customer services, including bank money orders, and other services. Accepting various loan payments or other types of payments. Balancing cash drawer daily. Assisting in ATM balancing & settlement, where applicable. Assisting in vault balancing, as requested. Promotes the bank's services, answers questions regarding banking matters, and directs customers to other departments for specialized services. Identifies customer needs through profiling each customer with Computer Inquiry System for other services to expand relationships and develops new customers to increase market share and improve profitability. Contribute to Branch Sales/Service Plan as detailed by Branch Management. Provides services including night deposits, mail deposits, and safe deposit admittance, as needed. Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform. Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization. Attends and successfully completes all required training on Customer Service Information Inquiry Computer Systems, regulatory and product knowledge etc. as needed. Performs additional duties as required. Physical Demands Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr
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Customer Service Representative
3 weeks ago
Butler, Pennsylvania, United States Armstrong Group Full time{"h1": "Customer Service Representative", "p": "At Armstrong Group, we value our employees and offer a supportive work environment where you can grow professionally and personally. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers.Responsibilities:* Resolve customer inquiries over the...
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Customer Service Representative
3 weeks ago
Butler, Pennsylvania, United States Armstrong Group Full timeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at the Armstrong Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to...
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Customer Service Representative
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Butler, Pennsylvania, United States Domino's Franchise Full time**Job Summary**Domino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to a positive and productive work environment.**Key...
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Butler, Pennsylvania, United States Armstrong Group Full timeAbout UsThe Armstrong Group is a family-owned and operated collection of diverse companies with a rich history dating back to 1946. Our organization has grown to encompass multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and...
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Butler, Pennsylvania, United States Planet Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience in our Judgement Free Zone.Key...
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Butler, Pennsylvania, United States Michael's Inc Full timeCustomer Service Representative at MichaelsWe are seeking a friendly and helpful Customer Service Representative to join our team at Michaels. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store...
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Butler, Pennsylvania, United States McDonald's Restaurants Full timeWe are seeking a motivated and customer-focused individual to join our team as a Morning Customer Service Representative at McDonald's Restaurants. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide prompt and courteous service to...
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Butler, Pennsylvania, United States Horizon Farm Credit Full timeJob DescriptionAre you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance?OverviewHorizon Farm Credit is seeking a Customer Service Representative to join our team. One position is available, and the qualified candidate will work in a fast-paced environment....
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Butler, Pennsylvania, United States AirQuest Aviation Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Aircraft Customer Service Representative to join our team at AirQuest Aviation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their flight-planning needs are met, and maintaining a high level of customer...
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Aircraft Customer Service Representative
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Butler, United States Airquest Aviation Full timeDo you want to make some extra money in the evenings?AirQuest Aviation at the Butler County Regional Airport is looking to hire a part-time Customer Service Representative to join our growing team! Do you enjoy working with the public in a fast-paced environment? Would you like to join an established company that truly respects and values you? Would you like...
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Butler, Pennsylvania, United States Airquest Aviation Full timeJob DescriptionAircraft Customer Service RepresentativeAirQuest Aviation, a leading fixed-base operator (FBO), is seeking a highly skilled and customer-focused Aircraft Customer Service Representative to join our team.About the Role:Provide exceptional customer service to clients, ensuring a positive experience with AirQuest Aviation.Handle customer...
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Butler, Pennsylvania, United States Michaels Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused Seasonal Cashier and Customer Service Representative to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a well-organized store environment.Key...
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Butler, Pennsylvania, United States Michaels Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused Seasonal Cashier and Customer Service Representative to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
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Butler, Pennsylvania, United States Michaels Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused Seasonal Cashier and Customer Service Representative to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a well-organized store environment.Key...
