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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience in our Judgement Free Zone.
Key Responsibilities- Customer Service: Greet members and guests, provide exceptional customer service, and make everyone feel comfortable and welcome.
- Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
- Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
- Qualifications and Requirements: Provide exceptional customer service skills, interact positively and professionally with members and coworkers, and meet the qualifications and requirements outlined below.
- Customer Service Experience: Prior customer service experience is preferred.
- Age and Education: Must be 18 years of age or older and have a high school diploma or GED equivalent.
- Physical Demands: Ability to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, climb, reach, twist, grasp, and make repetitive hand motions.
- Certifications: Obtain and maintain CPR/AED certification within the required timeframe.
- Make a Difference: Contribute to changing people's lives every day by helping us create a healthier Planet.
- Dynamic Work Environment: Work alongside an amazing group of talented and dynamic professionals.
- Medical, Dental, and Vision Insurance: Comprehensive health insurance for you and your family.
- PTO - Paid Time Off: Enjoy paid time off to relax and recharge.
- Free Black Card Membership: Enjoy unlimited access to our Judgement Free Zone.
- 401(K) and Roth Retirement Savings Plans: Plan for your future with our retirement savings plans.
- Healthcare and Dependent Care Flexible Spending Accounts: Take advantage of flexible spending accounts for healthcare and dependent care expenses.
- STD, LTD, Term Life Insurance, and Other Benefits: Enjoy a range of benefits to support your well-being.
