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Customer Service Account Manager

4 weeks ago

Allegan, United States Padagis LLC Full time

We are hiring a Customer Service Account Manager at our location in Allegan, MI. This individual will receive and process customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.

Note: This position is eligible for a hybrid workplace arrangement with three days (Tuesday/Wednesday/Thursday) on-site in the Allegan, Michigan office.

Job duties:

  • Records and processes orders and/or inquiries received by mail email and personal customer contact.
  • Provides product updates, availability, and schedule information to both internal and external customers.
  • Researches and obtains resolution of a variety of customer complaints and issues.
  • Serves as link between customers and sales staff to assure responsiveness.
  • Works with customers and Demand Planning to help determine forecast changes and market events
  • Tracks order activity and alerts appropriate staff of any potential delivery problems.
  • Independently manages small tier accounts and utilizes customer systems to gather information or data to support the business
  • Manages short-dated inventory and works with customers to minimize obsolescence
  • Works within customer systems (Retail Link, Certio, McKesson CAR and MAP portals)
  • Facilitates and/or attends meetings with customers and value streams as needed
  • Reviews and reports customer service numbers
Required qualifications:
  • College or university degree or equivalent combination of education and experience
  • Five or more (5+) years of relevant experience
  • Demonstrated proficiency in Microsoft Office Suite
Preferred qualifications:
  • SAP experience


About us:

At Padagis our focus is on health care products that improve people's lives. We are a market-leading generic prescription pharmaceutical company that specializes in "extended topical" medications, like creams, foams, mousses, gels, liquids and inhalable products. It's a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We've already established a successful track record of launching first-to-file and first-to-market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.

What's Next:

At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email for updates.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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