Lead Room Attendant

3 months ago

Truckee, United States Welk Resort Group Full time

** Lead Room Attendant**

**Job Category****:** Resort Operations **Requisition Number****:** LEADR03148 Showing 1 location **Job Details**

**Description**

**Essential Duties and Responsibilities (other duties may be assigned):**

**Resort Wide:**

* Consistently follow the Welk I- Service service standards at all times.

* Follow all company and department policies and procedures.

* Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.

* Propose ideas or find ways to improve services, systems, and/or procedures.

* Mentor all co-workers and new hires

**Department:**

* **Completely clean all villas assigned with-in your scheduled shift.**

* **Document missing items and report them immediately to your supervisor**

* **New Hire Trainings, as needed.**

* **Complete any special projects as delegated by management.**

* **Keep all work areas and cart neat and organized at all times.**

* **Offer assistance to guests and be familiar with resort activities/hours as to provide guests with proper information.**

* **Turn in lost and found items to be held for guest pick-up**

* **Maintain all safety and emergency procedures. Report accidents immediately.**

* **Cross train to be able to assist In inspecting villas and dispatch as needed.**

* **During annual maintenance weeks help out in all areas as directed by Manager**

* **Adhere to the do not disturb door hangers, and follow up later for service requests, with dispatch**

* **Report any maintenance related items to Manager and or supervisor and note it on your daily report.**

* All other duties as assigned.

**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience:**

At least (6) months of similar Lead experience required; previous hospitality and/or food handling experience preferred.

**Language Skills:**

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in English one-on-one and small group situations to customers, clients, and other employees of the organization.

**Reasoning Ability:**

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to calculate simple math problems and issue correct change on cash transactions.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The associate is frequently required to walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 40 pounds.

**Work Environment:**

The work environment characteristics described here are representative of those the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Regularly required to work in and out of the facilities

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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